Sojanya Arora
Jaipur
Summary
Versatile Technical Account Manager and Pre Sales Manager with extensive experience in managing CPAAS portfolios, including Email, RCS, WhatsApp Business Services, Voice Services and SMS. Combining knack for building client relationships with solid technical background and expert in translating technical jargon into actionable insights. Proficient in managing client relationships, driving product adoption, and troubleshooting complex issues. Committed to enhancing customer satisfaction and optimising product performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
AGM - PreSales
Route Mobile Limited
07.2021 - Current
- Managing a Portfolio of CPAAS including Email, RCS, WhatsApp Business Services and AI chatbots.
- Demonstrated exceptional problem-solving skills by recommending suitable alternatives when faced with obstacles during the sales process.
- Developed customized product configurations based on client requirements, ensuring optimal functionality.
- Collaborated with product management teams to provide feedback on market trends and contribute to product improvements.
- Collaborated with sales teams to achieve revenue targets by closing deals.
- Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
- Perform a technical role in the review and response of RFP/RFI documents.
- Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues.
- Addressed client concerns or objections promptly to secure their commitment.
Technical Account Manager / Customer Success Manager
Sarv Webs Pvt. Ltd
04.2019 - 07.2021
- Managed a Portfolio of CPAAS including Email, Voice, SMS and Video Conferencing tool
- Developed and implemented pursuit plans for all opportunities with assigned key accounts
- Demonstrated and explained products to persuade customers to complete purchases
- Communicated product value, quality and style to educate and entice potential customers
- Anticipated clients' needs by staying in touch on regular basis
- Built client relationships by acting as liaison between customer service and sales teams
- Investigated and resolved customer complaints to foster satisfaction
- Managed technical integration, systems engineering program management and customer support.
Key Account Manager – Sales
ZNet Technologies Pvt. Ltd
10.2015 - 04.2019
- Identified new sales opportunities within existing accounts to expand market share
- Created detailed account plans outlining strategies for increasing revenue from existing customers
- Developed and maintained strong relationships with key clients to ensure long-term business growth
- Collaborated cross-functionally with internal and external customers to develop and implement actionable business plans
- Conducted regular account reviews to identify areas of improvement and develop action plans
- Resolved customer issues in timely manner through effective communication and collaboration with internal departments
- Maintained accurate account data by forecasting monthly sales projections
- Sustained revenue by bringing in new customers and continuously connecting with established accounts
- Monitoring performance of channel partners and taking corrective steps
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from products, protecting company reputation and loyal client base
- Worked as a Microsoft & Google licensing specialist for the North and West Indian accounts
- Sold Microsoft and Google licenses to the Fortune 800 Companies.
Education
MBA - Marketing & Finance
Amity University Rajasthan
Jaipur, India05.2015
B. Tech - Computers Science
JECRC-UDML, Jaipur
Jaipur08.2013
Skills
- Cloud Consultant
- Product Demonstration
- Value proposition
- Product Evangelist
- Customer Engagement
- Problem-solving aptitude
- Customer Needs Assessment
- Product Development
- Sales Training
- Sales Enablement
- Client Retention
- Customer training
- Consultative Selling
- Relationship Building
Certification
- Certified with Quantitative Techniques of Banking and Finance by Indian Institute of Banking and Finance.
- Certified Sales Professional for the Acronis Backup, Acronis Disaster Recovery, Acronis Files, Acronis Storage and Acronis Monitoring product portfolio.
- Certified Sales Associate for the Plesk Onyx Solutions.
- Completed a course titled "DEVELOPING APPLICATIONS WITH MYSQL AND PHP" from NIIT.
Timeline
AGM - PreSales
Route Mobile Limited
07.2021 - Current
Technical Account Manager / Customer Success Manager
Sarv Webs Pvt. Ltd
04.2019 - 07.2021
Key Account Manager – Sales
ZNet Technologies Pvt. Ltd
10.2015 - 04.2019
- Certified with Quantitative Techniques of Banking and Finance by Indian Institute of Banking and Finance.
- Certified Sales Professional for the Acronis Backup, Acronis Disaster Recovery, Acronis Files, Acronis Storage and Acronis Monitoring product portfolio.
- Certified Sales Associate for the Plesk Onyx Solutions.
- Completed a course titled "DEVELOPING APPLICATIONS WITH MYSQL AND PHP" from NIIT.
MBA - Marketing & Finance
Amity University Rajasthan
B. Tech - Computers Science
JECRC-UDML, Jaipur
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