Solomi Jogaiah
Rajkot
Summary
Dynamic professional with a proven track record at Veradigm, excelling in customer service and team management. Skilled in Microsoft Excel and effective communication, I have consistently enhanced customer satisfaction and driven performance improvements through innovative strategies and employee coaching. Committed to achieving results and fostering collaboration in fast-paced environments.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
RCM Customer Service Agent
Veradigm
Pune
04.2023 - Current
- Resolved customer inquiries and complaints swiftly, maintaining high satisfaction levels.
- Answered incoming calls professionally while adhering to company standards.
- Managed high call volume with efficiency, meeting speed and accuracy benchmarks.
- Collaborated with team members to enhance service delivery processes.
- Developed effective strategies for handling challenging customer interactions.
- Participated in training sessions regularly, updating knowledge on products and services.
- Provided exceptional phone support, ensuring all customer needs addressed promptly.
Team Lead
Tech Bahindra Susiness Lervices Htd.
08.2016 - 04.2022
- Managed team of 15 members, focusing on professional development and growth.
- Enhanced customer service processes to improve satisfaction ratings.
- Collaborated with cross-functional teams to meet project deadlines and targets.
- Facilitated team meetings to align on project goals and deliverables.
- Provided consistent feedback and coaching to drive monthly performance improvements.
- Developed innovative strategies to foster teamwork and collaboration.
- Achieved high customer satisfaction metrics under management.
Purchase Head
Big Sasket
04.2014 - 12.2015
- Efficiently managed stock purchases to align with monthly sales targets.
- Coordinated online order processing to enhance customer satisfaction and streamline operations.
- Developed plans to boost monthly sales through strategic inventory management.
- Maintained consistent vendor relations to ensure seamless supply chain operations.
Education
Mass Communication -
Indira College
Pune12.2015
BBA -
Christ College
Rajkot, Gujarat04.2013
Higher Secondary (12th) -
Nirmala Convent School
Rajkot, Guajarat12.2010
S.S.C (10th) -
Nirmala Convent School
Rajkot, Guajarat12.2008
Skills
- Microsoft Excel
- Customer service
- Employee coaching
- Team management
- Effective communication
Certification
Best Anchor
Projects
Participated and won in various state level competitions such as Business Plan, Movie Making, Movie Review, and Advertisements hosted by the college., President, Cultural Club, Christ College, 2013, Purchase Head Committee Coordinator, Trend Letter Club, Christ College, 2013, Committee Head, Spectrum, Christ College, 2014
Languages
- Hindi
- Gujarati
- Marathi
- Tamil
- Malyalam
- English
- Hindi
- Gujarati
- Marathi
- Tamil
- Malyalam
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Gujarati
Advanced (C1)
C1
Tamil
Proficient (C2)
C2
Malyalam
Proficient (C2)
C2
Marathi
Upper Intermediate (B2)
B2
Timeline
RCM Customer Service Agent
Veradigm
04.2023 - Current
Team Lead
Tech Bahindra Susiness Lervices Htd.
08.2016 - 04.2022
Purchase Head
Big Sasket
04.2014 - 12.2015
Mass Communication -
Indira College
BBA -
Christ College
Higher Secondary (12th) -
Nirmala Convent School
S.S.C (10th) -
Nirmala Convent School