Solomon S
Associate Fraud & Claims Operations Representative
Chennai
Summary
Knowledgeable [Associate Fraud & Claims Operations Representative] with solid background in operations management and logistics coordination. Successfully streamlined processes to improve efficiency and support team goals. Demonstrated strong problem-solving abilities and effective communication skills.
Experienced with logistics coordination, process improvement, and team collaboration. Utilizes strategic planning to optimize operations and enhance productivity. Track record of effective communication and problem-solving in high-pressure environments.
Overview
4
4
years of professional experience
6048
6048
years of post-secondary education
Work History
Fraud & Claims Operations Representative
Wells Fargo International Solutions Private limited
04.2022 - 11.2023
- Handled Fraud chargeback process to meet the service level agreement.
- Rendering services for the customer for all their Fraud and Non-Fraud disputes and validating whether their dispute is genuine or not.
- Played an instrumental role in bringing down the errors and also by achieving the target within the required SLA.
- Helping Team members to avoid errors by sharing related updates and also helping to resolve queries and issues.
- Chennai, India
Executive Officer
Hexaware Technologies
07.2019 - 04.2020
- Received more than 5 appreciation mails from onshore for maintained 100% quality.
- Received champion award for maintained 100% quality accuracy consistently for 6 months.
- Providing solutions for any process related queries & support related technology.
- Communicating process change update emails to team members shared by the stakeholder.
- Review the claims processed by team members to ensure 100% accuracy of Timely submission of daily, Weekly and monthly report.
- Take necessary corrective and preventive action on all errors identified.
- Frequently interacting with On-site partners for process updates and changes and shares to the team.
Education
SSLC -
Don Bosco Matriculation Higher Secondary School
Ayanavaram, Chennai03-2012
HSC -
Kamaraj Matriculation Higher Secondary School
Ayanavaram, Chennai04-2014
B. Com - University Of Madras
Alagappa University of Madras Distance Education
05-2021
Skills
- Proficient in written and verbal communication
- Versatile team player
- Analytical problem solver
- Operational efficiency
Accomplishments
- Received more than 5 appreciation mails from onshore for maintained 100% quality.
Professional Social Activities
- CSR-activities-Board Painting in government school
- Making craft toys for school students
- Gift box painting for school students
- Participated in Terry fox run (6km)
Additional Responsibilities
- Knowledge sharing with team members to understand the process to best.
- Providing solutions for any process related queries & support related technology.
- Communicating process change update emails to team members shared by the stakeholder.
- Review the claims processed by team members to ensure 100% accuracy of Timely submission of daily, Weekly and monthly report.
- Get timely and accurate feedback from the associates.
- Take necessary corrective and preventive action on all errors identified.
- Frequently interacting with On-site partners for process updates and changes and shares to the team.
Declarations
I hereby declare that all the information furnished above is true to the best of my Knowledge, belief and information.
Timeline
Fraud & Claims Operations Representative
Wells Fargo International Solutions Private limited
04.2022 - 11.2023
Executive Officer
Hexaware Technologies
07.2019 - 04.2020
SSLC -
Don Bosco Matriculation Higher Secondary School
HSC -
Kamaraj Matriculation Higher Secondary School
B. Com - University Of Madras
Alagappa University of Madras Distance Education
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