Hi, I’m
Solomon Joseph Seshanth A
Senior Solution Specialist
Gurgoan
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
11
years of professional experience
Work History
Cvent
Senior Solution Specialist
09.2021 - Current
Job overview
- I immersed myself in mastering Cvent's diverse product suite, including Attendee Hub, Lead Capture, Event +, Universal Lead Capture, and Universal Appointments.
- My dedication lay in assisting event planners to achieve seamless event execution.
- I thrived in delivering real-time solutions and support to meet clients' dynamic needs, contributing to their event successes.
- As a Senior Solutions Specialist at Cvent, I excel in optimizing event planning experiences.
- Proficient in Cvent's product suite, including Attendee Hub, Lead Capture, Event +, Universal Lead Capture, and Universal Appointments, I focus on onboarding and empowering event planners.
- I'm adept at identifying tailored Cvent solutions to elevate event success, and I play a pivotal role in mentoring new team members for organizational growth.
- Discussed issues with team members to provide resolution and apply best practices.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Coordinated deployments of new software, feature updates and fixes.
Prometric
Operational Specialist
11.2020 - 08.2021
Job overview
- An Operational Specialist is responsible for overseeing and maintaining the integrity of various operational processes.
- Their primary duties include optimizing workflows, resource allocation, project coordination, data analysis, and quality assurance.
- Operational Specialists ensure that operations run efficiently and effectively, proactively identifying areas for improvement and implementing solutions.
- They are adept at problem-solving and fostering a culture of continuous improvement within organizations, contributing to their overall success by ensuring seamless operations and achieving objectives.
- Managed internal operational standards and productivity targets.
- Compiled training materials for new employees and tracked skill development.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
Teleperformance
Senior Credit Analyst
07.2018 - 10.2020
Job overview
- As a Senior Credit Analyst, I optimized financial operations, specializing in account receivables.
- I collaborated with accounts payable to ensure prompt invoice payments, reconciled payments, maintained credit limits, and provided clear insights into monthly statements.
- Notably, I consistently exceeded targets, surpassing 100% achievement even when tasked with over 4 million USD.
- My results-driven approach ensured excellence in credit management.
- Evaluated customer credit data to determine level of risk involved in money lending.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Offered insight to upper management regarding credit decisions.
- Contacted customers and requested financial documentation.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
SoftPro
Sales Team Lead
01.2015 - 07.2018
Job overview
- As a Sales Team Leader in the vibrant world of AT&T products, I lead and inspire a dedicated team of 15 individuals.
- Together, we thrive on exceeding monthly targets and setting new benchmarks.
- Our mission is to revolutionize the telecommunications landscape, one successful sale at a time, and we're always up for the challenge.
- Developed knowledge of local business and market conditions to develop specialized merchandise.
- Identified and acted on growth opportunities and development options for business.
- Monitored sales team performance and provided constructive feedback.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Developed and maintained knowledge of current sales and promotions.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
HGS - Hinduja Global Solutions
Senior Sales Executives
05.2014 - 01.2015
Job overview
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Utilized multiple marketing strategies to improve profitability.
- Recognized and resolved compound problems that effected upper-level management and business initiatives.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Sold Taj Epicure Gold Cards to new and established customers.
- Protected top-priority accounts by employing effective sales and marketing techniques.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
Education
CSI College of EngineeringOoty
B.E. ECE from Electrical, Electronics And Communications Engineering
05.2001
St. Joseph's Higher Secondary SchoolOoty
Higher Secondary School from Computer And Maths
05.2001
Good Shepherd International SchoolOoty
High School Diploma
05.2001
Skills
Problem-Solving
Customer-Oriented
Technical Support
Technical Writing
Testing and Debugging
Timeline
Senior Solution Specialist
Cvent
09.2021 - Current
Operational Specialist
Prometric
11.2020 - 08.2021
Senior Credit Analyst
Teleperformance
07.2018 - 10.2020
Sales Team Lead
SoftPro
01.2015 - 07.2018
Senior Sales Executives
HGS - Hinduja Global Solutions
05.2014 - 01.2015
CSI College of Engineering
B.E. ECE from Electrical, Electronics And Communications Engineering
05.2001
St. Joseph's Higher Secondary School
Higher Secondary School from Computer And Maths
05.2001
Good Shepherd International School
High School Diploma
05.2001