Solomon Samson Endigeri
Customer Service Executive
Pune,MH
Summary
Enthusiastic in servicing customer needs. Patient, empathetical and carry emotional intelligence when listening to doubts,queries,questions for a optimistic support resolution.Developed interpersonal skills being a tech support,business devloper, and debt collector. Completely understand business point of view, it's reasoning,objectives and goals. Helped generate businesses revenue upto 9 lakhs, met targets and been resolute.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Credence Resource Management LLC
Pune, Maharastra
11.2021 - Current
- Handled outbound and inbound Calls
- Used scripted conversation, prompts to have fruitful conversation
- Empowered tactical empathy, two way conversation, exceptional negotiation skills to conclude positive results on each call
- Grabbed opportunities to motivate team in team briefing, always excited to mentor and teach the best of things that I learnt
Customer Service Representative
Credence Resource Management LLC
Pune, Maharastra
02.2018 - 04.2019
- Counseled debtors on payment options and arranged installment agreements.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
Tech Support
VU Telepresence - Zenith Info tech Pvt Ltd
MUMBAI, Maharastra
02.2012 - 04.2013
- Installation of Video Conferencing units.
- Integrate Vu units with sounds and displays.
- Troubleshoot equipment failures, Urgent problem and Networking issues.
- Provide ongoing event support for special meetings (client requirement).
- Manage regular maintenance and quality assurance.
Business Development/ Sales and Marketing
English Council
Pune, Maharastra
05.2013 - 12.2017
- Assessing market condition and assist in developing business plans and execute marketing strategies
- To strengthen the company brand in the competitive market.
- Liaising with top schools, colleges, tuition centers and vocational institutes to setup fairs, seminars and exhibition.
- To generate students for various universities oversees represented by the company.
- Actively engaging the stake holders with plans, strategies and reports Revenue generating for pune region.
Education
Bachelor Of Business Administration - Business Administration
Alagappa University (Distant Learning)
Chennai 06.2021 - Current
Higher Education (HSC) - Commerce
St Ignatius
Mumbai 01.2008 - 03.2009
Skills
Call center experience
Certification
MHCIT :- MAHARASTRA STATE CERTIFICATE IN INFORMATION TECHNOLOGY
Timeline
Customer Service Representative
Credence Resource Management LLC
11.2021 - Current
Bachelor Of Business Administration - Business Administration
Alagappa University (Distant Learning)
06.2021 - Current
Customer Service Representative
Credence Resource Management LLC
02.2018 - 04.2019
Business Development/ Sales and Marketing
English Council
05.2013 - 12.2017
Tech Support
VU Telepresence - Zenith Info tech Pvt Ltd
02.2012 - 04.2013
MHCIT :- MAHARASTRA STATE CERTIFICATE IN INFORMATION TECHNOLOGY
04-2010
Higher Education (HSC) - Commerce
St Ignatius
01.2008 - 03.2009
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