Soma Banerjee

1) Managed the initiation and renewal of vendor contracts, ensuring timely execution to facilitate project commencement as scheduled and minimize delays.

2) Collaborated effectively with vendors and internal stakeholders to onboard resources essential for project execution, ensuring alignment with project timelines and requirements.

3) Facilitated coordination among internal stakeholders, legal teams, and vendors to ensure contract terms compliance with company policies and accurate execution of agreements.

4) Conducted regular follow-ups with internal stakeholders on a monthly basis to assess resource performance on projects/contracts. Addressed any identified issues promptly with vendors to enhance resource skills and project outcomes.

5) Oversaw the travel and expense (T&E) budget for the analytics department, ensuring adherence to T&E policies. Secured council approval for internal stakeholder business travel. Managed annual T&E budget allocations to ensure fiscal responsibility.

6) Managed records for internal stakeholders, maintaining up-to-date records for each business unit. Implemented monthly audits to ensure compliance with record management policies and proper storage of new records.

• Develop and maintain strong, long-term relationships with vendors in European market
• Understand vendors business goals, challenges, and needs
• Setting up proper expectations, providing clear status communications, and manage towards a growth plan for the vendor
• Act as the primary point of contact for vendors and ensure their needs are addressed promptly
• Conducting weekly and monthly business reviews with the vendors, highlighting business metric performance and recommending the suggested action plan
• Fixing issues related to the availability of products, new releases of albums, catalog defects by understanding the major root cause of the problem
• Creating yearly deals for the vendors & negotiating with vendors for required funding
• Conducting deep dive analysis for key metrics i.e overall confirmation rate, delivery window compliance, detailed page management of the products, retail out of stock, customer returns to ensure VIP goals is achieved for vendors
• Negotiate and renew contracts with vendors, ensuring mutually beneficial terms
• Working along with stakeholders to perform cost analysis & cost update to ensure vendors are able to accept the weekly POs in full
• Supporting vendors to improve the visibility of the top selling products in the app internally & to increase the sales for the category.

• Create manage and share the Catalogue operations reports (daily/weekly/monthly) with Manager and Stakeholders
• Create new or modify existing processes to improve the productivity, TAT, efficiency and accuracy of the Catalogue operation
• Plan and manage the allocation of different teams like Vendor management team, MIS, Catalogue specialist and Associate
• Create and review the product catalogues for food products which includes filling all the info about the product as per category guidelines & adding catalogue images as per image guideline
• Populating 100% accurate content from various sources (Brand Websites, E commerce Portals, Product info Pages, Seller's, Consumers, Companies, Subject Matter Experts) for specific as well as general information about the product through various channels (Verbal & Written communication, through on ground activities as well as through various online search techniques)
• Quality check for the catalogue images, names, description, price based on category guidelines and ensure that delivered data is 100% accurate and complete with a positive impact on customer experience
• Collaborate with multiple stakeholders like Catalogue Quality, Merchandising, On-boarding etc to build the processes or tool based on their requirements to deliver better results from Catalogue operations team
• Frequent checks on existing processes to help the Catalogue team achieve more consistent results with high quality and to own new projects which will aim at achieving high productivity of an individual/team
• Train & mentor the new joiners about the Cataloguing processes & guidelines
• Help/support the team members to resolve the technical & operational issues.

• Dealing with food related complaints by chats and emails
• Helping customer with the payment issue and guiding them with the process
• Worked with Resto calling team as well
• Worked with the email support team
• Worked as floor assistance for the new batches.

1. Worked in the servicing and pension claim team
2. Updating customers bank details, address, new contact detail

3. Back ground verification of the customer details before the actual payout.
4. Sending out confirmation letter to the customer to ensure that payment has been made.