Soma Chatterjee
Chennai
Summary
Accomplished Centre Manager with expertise in test centre operations, staff management, and compliance procedures. Led teams in training, performance monitoring, and complaint resolution while ensuring secure test delivery environments. Background as a Primary Teacher in an international school highlights strong leadership and communication skills.
Overview
1
1
Certification
3
3
years of post-secondary education
19
19
years of professional experience
Work History
Centre Manager
Reed in Partnership, UK
Nottingham
09.2021 - 06.2025
- Central point of contact for workforce coordination and staffing, ensuring vacant shifts were covered and operations ran smoothly.
- Coordinated staff holiday scheduling to ensure optimal coverage and uninterrupted service delivery.
- Developed and delivered training program for new staff to enhance team integration.
- Ensured process changes were acknowledged and signed off by all team members.
- Conducted STCA/TCA performance reviews and delivery observations.
- Reviewed incident reports through IMP and ensured timely investigation and closure.
- Led complaint investigations to ensure fair resolution.
- Ensured strict compliance with test integrity protocols and security standards.
- Supervised invigilation processes and monitored activity to prevent fraud.
- Reported suspicious behaviour to Service Direct and adhered to security guidelines.
- Monitored Power BI to verify booking accuracy and alignment with test centre requirements.
Primary Class Teacher
Gateway International School
Chennai
06.2016 - 09.2017
- Developed engaging lesson plans for primary students in diverse subjects.
- Facilitated a positive classroom environment promoting student collaboration and participation.
- Implemented behavior management strategies to foster a respectful learning atmosphere.
Process Trainer
Wipro Limited
Kolkata
08.2006 - 10.2009
- Process Trainer – Wipro: Provided process training to new and existing employees for a health insurance process, ensuring they understood workflows, policies, procedures, and quality standards. Conducted training sessions and supported employees in achieving process proficiency.
- Collaborated with management to assess and prioritize training needs, ensuring alignment with organizational goals.
- Facilitated hands-on training sessions for team members on key operational procedures.
- Developed training materials for new process implementations and system updates.
- Evaluated training effectiveness through feedback and performance assessments.
Education
B.A. (Hons.) -
Calcutta University
Kolkata 09.2003 - 04.2006
Skills
- Operations management
- Workforce management
- Incident management
- Security compliance
- Staff training
- Operational Efficiency
- Power BI
- MS Office
- Report writing
- Customer Service Excellence
- Classroom & Behavior Management
Certification
Delivering Compliant Tests and Excellent Customer Service, Management Academy, 11/11/24
Languages
- English
- Bengali
- Hindi
Timeline
Centre Manager
Reed in Partnership, UK
09.2021 - 06.2025
Primary Class Teacher
Gateway International School
06.2016 - 09.2017
Process Trainer
Wipro Limited
08.2006 - 10.2009
B.A. (Hons.) -
Calcutta University
09.2003 - 04.2006