Soma Deb
Inside Sales Specialist
Guwahati,Assam
Summary
Achieved industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker.
Overview
6
6
years of professional experience
Work History
Inside Sales Specialist
WileyNXT
Bangalore, Karnataka
01.2022 - Current
- Field of Interests
- Marketing, sales, event managements
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Emphasized product features based on analysis of customers' needs.
- Used CRM software to maintain detailed contact logs and account records.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Student Success Specialist
BYJU's - The Learning APP
Bangalore, Karnataka
06.2021 - 11.2021
- Facilitated academic and cognitive assessments to provide resource referrals according to individualized needs.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Directed students in clear definition of problem statement, precise research questions, proposed methodology and literature review.
- Maintained student database and electronic records for each student contact.
- Assisted students in selecting courses to align with interests and abilities.
Data Entry Specialist
Mirania Data System
Guwahati, Assam
08.2019 - 06.2021
- Web browsing, Market Research, Data Entry, Social Media Handling
- Compiled data and reviewed information for accuracy prior to input.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Reviewed completed work for compliance with regulations.
- Evaluated source documents to locate needed information.
- Applied data entry knowledge skills to resolve indecipherable or garbled messages.
- Located and corrected data entry errors and reported to management.
- Searched, extracted and interpreted information to determine correct input procedure.
Marketing Officer
Lynchpin India
Guwahati, India
09.2016 - 07.2019
- Assisted call-in customers with questions and orders.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Managed customer expectations and helped navigate sales processes.
- Conducted basic market research to identify customer needs.
- Measured and reported on results of marketing initiatives.
- Contacted prospective customers through phone calls and emails to develop business.
- Wrote copy for social media posts, promotional emails and other marketing collateral.
- Established lasting customer relationships using active listening and problem-solving skills.
Education
Bachelor of science - Zoology
Pandu College
Skills
Project coordination
Consultative sales strategies
Solution development
Customer Relationship Management
Account acquisition
Persuasive negotiator
Relationship building and management
Database Management
Client retention
Goal Setting
Order management
Adept multi-tasker
SalesForce
Cold Calling
Sales expertise
Goals and performance
Tenacious follow-up
Prospect qualification
Expertise in Cold Calling
Additional Information
Communicator: Team player: Negotiation: CRM Software Handling: Deligent: Goal Oriented: Achiever: Sales: Revenue: Multitasker: Customer Relationship: Performer
Timeline
Inside Sales Specialist
WileyNXT
01.2022 - Current
Student Success Specialist
BYJU's - The Learning APP
06.2021 - 11.2021
Data Entry Specialist
Mirania Data System
08.2019 - 06.2021
Marketing Officer
Lynchpin India
09.2016 - 07.2019
Bachelor of science - Zoology
Pandu College