Soma Mandal
Faridabad
Summary
Results-focused Guidance Counselor professional with strength in student Counseling. Proactive leader with strengths in communication and collaboration. Willingness to take on added responsibilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Academic Coordinator
NARAYANA COACHING CENTRE
FARIDABAD
05.2024 - Current
- Acted as a liaison between faculty members and administration when needed.
- Facilitated communication between instructors regarding changes in policies or procedures affecting the academic environment.
- Developed and managed the academic calendar, taking into account holidays, exam periods, and special events.
- Provided support to students with special needs, ensuring equal access to educational opportunities.
- Conducted regular meetings with faculty to discuss student progress and curriculum effectiveness.
- Advised students on course selection options based on their individual needs and goals.
- Managed academic resources and materials, ensuring availability and up-to-date content.
- Absentee calling, fee collection, academic operations.
- Coordinated scheduling of classes and assignments of instructors to ensure efficient use of resources.
SR.COUNSELOR & STUDENT SUPPORT(COLLECTIONS & OPERATIONS)
Vidyamandir Classes ltd
New Delhi
04.2020 - Current
- Taking admissions and counseling
- Calling for registration of scholarship exam
- Maintaining customer payment records and also collecting fee as per the scheduled date
- Monitored students academic progress and sociability through ongoing individual assessments
- Coordinate with teachers and center coordinators to develop lesson plans and material
- Work with parents, teachers and counselors to address students' behavioral, academic, and other problems
- Coordinated development and implementation of students Individualized Education Plans/Programs
- Worked on CRM-Salesforce(Ameyeo)
ACADEMIC COUNSELOR
Hindustan Times Learning Centers
New Delhi
03.2019 - 03.2020
- Counseling and selling HTLC products through queries, Inbound and outbound calls
- Maintaining sales pipeline, lead management & associated reports
- Following up on leads to ensure they visit HTLC centers
- Coordinating with respective HTLC centers to ensure walk in and conversions
IMMIGRATION COUNSELOR
Sure Abroad Travel & Immigration Consultants
New Delhi
09.2018 - 02.2019
- Counseling and Convincing client through Inbound and Outbound calls
- Maintaining sales pipeline, lead management & associated reports
- Selling visas of different countries, Canada, Australia, Denmark & Dubai
Education
Bachelor of Engineering - Chemicals
Institute of Technology & Manegment
Gwalior, M.P., India07.2013
XII -
R.K.V.M.(cbse)
Gwalior, M.P., India01.2009
X -
R.K.V.M.(cbse)
Gwalior, M.P., India01.2006
Skills
- Positive Reinforcement Strategies
- Policy and procedure improvements
- Operating CRM
- Listening actively
- Collection Handling
- Career advising
- Confidential services
- Student counseling
- Supportive Attitude
- Behavior modification
- Data Interpretation and Reporting
Certification
- All India Sikkim Trek conducted by NCC, DARJLEEING.
- ANNUAL TRAINING at 3 MP GIRLS BN NCC, GWALIOR.
- ENTREPRENEURSHIP AWARENESS CAMP.
- Highest Collection Onboarding 01/21
- Rising Performer Award 12/21
- Best RM 07/22
Timeline
Academic Coordinator
NARAYANA COACHING CENTRE
05.2024 - Current
SR.COUNSELOR & STUDENT SUPPORT(COLLECTIONS & OPERATIONS)
Vidyamandir Classes ltd
04.2020 - Current
ACADEMIC COUNSELOR
Hindustan Times Learning Centers
03.2019 - 03.2020
IMMIGRATION COUNSELOR
Sure Abroad Travel & Immigration Consultants
09.2018 - 02.2019
Bachelor of Engineering - Chemicals
Institute of Technology & Manegment
XII -
R.K.V.M.(cbse)
X -
R.K.V.M.(cbse)