Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Soma Mitra

Soma Mitra

Hyderabad,TG

Summary

Motivated and detail-oriented recent graduate with a degree in Data Analyst. Eager to secure an entry-level position as a Data Analyst. Dedicated to leveraging analytical skills and technical expertise in interpreting and analyzing data to facilitate informed decision-making. Committed to utilizing strong attention to detail and problem-solving abilities to contribute to the success of the organization. Excited to apply knowledge and passion for data analysis in a professional setting.

Overview

1
1
year of professional experience
6
6
Certifications

Work History

Customer Service Lead

Sutherland Global Services
09.2024 - Current

Managed and resolved customer inquiries and complaints in a timely and professional manner, resulting in a 95% customer satisfaction rating.

Conducted regular follow-up sms and emails to ensure customer needs were met and exceeded.

Implemented new customer service strategies that improved response times and increased customer retention by 20%.

Collaborated with cross-functional teams to develop and implement training programs for new customer care representatives, resulting in a 30% reduction in onboarding time.

Worked on backend like tickets. To resolve the issue of the customer.

Education

No Degree - Data Analytics

Silan Software PVT. Ltd
Bhubaneswar
05.2023 - 10.2023

Master of Science - Masters in Chemistry

Gitam Deemed University
Hyderabad
05.2020 - 07.2022

Bachelor of Science - Chemistry

Ghadai Residential Junior Science College
Baharampur, India
04.2001 -

Skills

Data Analysis

Certification

Problem Solving

Accomplishments

I have earned a Project Management Support Certificate from Coursera, demonstrating my proficiency in providing essential assistance to project managers and ensuring successful project execution.

Certified in Google's foundation of data science through Coursera, demonstrating proficiency in analyzing and interpreting data to make informed decisions and drive business success.

Timeline

Customer Service Lead

Sutherland Global Services
09.2024 - Current

No Degree - Data Analytics

Silan Software PVT. Ltd
05.2023 - 10.2023

Master of Science - Masters in Chemistry

Gitam Deemed University
05.2020 - 07.2022

Bachelor of Science - Chemistry

Ghadai Residential Junior Science College
04.2001 -
Soma Mitra