Motivated and detail-oriented recent graduate with a degree in Data Analyst. Eager to secure an entry-level position as a Data Analyst. Dedicated to leveraging analytical skills and technical expertise in interpreting and analyzing data to facilitate informed decision-making. Committed to utilizing strong attention to detail and problem-solving abilities to contribute to the success of the organization. Excited to apply knowledge and passion for data analysis in a professional setting.
Managed and resolved customer inquiries and complaints in a timely and professional manner, resulting in a 95% customer satisfaction rating.
Conducted regular follow-up sms and emails to ensure customer needs were met and exceeded.
Implemented new customer service strategies that improved response times and increased customer retention by 20%.
Collaborated with cross-functional teams to develop and implement training programs for new customer care representatives, resulting in a 30% reduction in onboarding time.
Worked on backend like tickets. To resolve the issue of the customer.
Data Analysis
I have earned a Project Management Support Certificate from Coursera, demonstrating my proficiency in providing essential assistance to project managers and ensuring successful project execution.
Certified in Google's foundation of data science through Coursera, demonstrating proficiency in analyzing and interpreting data to make informed decisions and drive business success.