SOMA PRAVALLIKA
Hyderabad
Summary
Results-driven Customer Service Professional experienced in enterprise complaints management and financial operations. Achieved over 99% accuracy in payment processing and enhanced customer satisfaction through effective problem resolution and compliance enforcement. Focused on advancing Corporate Consumer Relations by implementing solutions that protect organizational reputation and foster cross-functional collaboration.
Overview
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Associate technology, CC&P
Synchrony
Hyderabad
10.2024 - Current
- Manage end-to-end processing of commercial payments for major retail accounts (Lowe's) using Oracle systems, ensuring precise payment posting and accurate invoice application
- Process multiple payment modes (Wire Transfers, Electronic Payments, Lockbox, Instore) with 99%+ accuracy rate, maintaining strict financial controls and regulatory compliance
- Post wire transfer payments with meticulous precision to appropriate accounts; identify and escalate discrepancies proactively to prevent financial inaccuracies
- Resolve payment exceptions with timely resolution mechanisms, reducing posting delays by 20%+ while strengthening overall financial accuracy
- Analyzed Schedule Adherence (SA) reports to identify performance trends and implemented continuous improvement initiatives.
- Ensured adherence to deadlines for all financial transactions, supporting overall workflow reliability. while ensuring accuracy of all tasks.
- Validated transaction details for compliance with banking regulations and organizational standards.
Customer Service Apprenticeship, Consumer Banking
Synchrony
10.2023 - 09.2024
- Operated diverse queues and banking applications, ensuring high-quality and accurate service in high-volume environment
- Validated customer identity details across all transaction types with meticulous attention, raising fraud approvals when suspicious activity detected
- Collaborated with multiple teams to resolve customer inquiries and ensure seamless banking experience
- Verified documents and routed general correspondence to appropriate queues, facilitating timely resolution of customer inquiries
- Processed decedent notifications while implementing account holds via Aperio application, ensuring regulatory compliance and customer sensitivity
- Collaborated with cross-functional teams to resolve customer inquiries, enhancing overall banking experience
- Maintained high compliance standards while managing sensitive customer information and deceased account protocols
Education
Bachelor of Commerce -
Siva Sivani Degree College
Kompally 05.2020 - 01.2023
Intermediate -
Kendriya Vidyalaya Sangathan, AFS Begumpet
BegumpetSkills
- Oracle Financial Systems
- Banking software proficiency
- Banking platforms
- Deadline adherence
- Attention to detail
- Problem-solving
- Analytical thinking
- Root cause analysis
- Technical adaptability
- Continuous improvement mindset
- Client relationship management
- User experience improvement
- Conflict resolution
Professional Strengths And Certifications
- Synchrony Customer Service Training & Certification
- Consumer Banking Compliance Training
- Financial Services Regulatory Compliance Certification
- MS Office Proficiency (Word, Excel, PowerPoint)
- Oracle Systems Training - Payment Processing
- Aperio Banking Application Training
Achievements And Recognition
- Q2 Excellence Recognition Award, Exceeded performance targets and quality metrics, recognized for outstanding contribution to team goals., 2024
- Synchrony Stars Award, Completed projects with exceptional efficiency and effectiveness, demonstrating organizational excellence.
- Consistent Quality Performer, Maintained 99%+ accuracy rate in payment processing and customer transactions.
- Synchrony Sports Carnival Medal, Won throw ball event while demonstrating outstanding teamwork and collaborative spirit.
- Fashion Up Runner-Up Award, Recognized for creativity and exceptional team coordination.
Timeline
Associate technology, CC&P
Synchrony
10.2024 - Current
Customer Service Apprenticeship, Consumer Banking
Synchrony
10.2023 - 09.2024
Bachelor of Commerce -
Siva Sivani Degree College
05.2020 - 01.2023
Intermediate -
Kendriya Vidyalaya Sangathan, AFS Begumpet