Reading Books
Soma Saha
Public Relation Account Manager
Chandrapur,Maharashtra
Summary
A dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
9
9
years of professional experience
5
5
Certificates
4
4
Languages
Work History
Public Relations and Account Manager
Skill Promoters Pvt Ltd
Hyderabad
01.2021 - Current
- Managed volunteer programs within the community, recognizing contributions made by individuals towards achieving common goals.
- Assisted in recruitment efforts by showcasing company values and benefits through engaging content targeted at potential candidates.
- Championed diversity and inclusion efforts within the online community by creating safe spaces for open conversation and actively addressing any instances of discrimination or harassment.
- Increased membership retention rates by developing targeted campaigns aimed at re-engaging inactive users.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Conducted member surveys to gather feedback on various aspects of the community, using data to inform future improvements.
Business Development Manager
Excero
Hyderabad
10.2020 - 01.2021
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Optimized sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Launched new product lines by conducting extensive competitor analysis and identifying gaps in the existing market offerings.
Community Manager
Incor
Hyderabad
06.2020 - 10.2020
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Completed annual rent calculations using housing database software.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Collected and maintained careful records of rental payments and payment dates.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Community Manager
The Hive
Hyderabad
10.2019 - 05.2020
- Applied effective time management techniques to meet tight deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
Assistant Community Manager
Smartworks
Hyderabad
08.2018 - 08.2019
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Advocated for social and community service programs to increase awareness and funding.
Guest Services Associate
Itc Kohenur
Hyderabad
06.2018 - 08.2018
- Promoted hotel amenities and upsold room packages, contributing to increased revenue generation.
- Coordinated event bookings, ensuring seamless execution of logistics and guest satisfaction.
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
- Developed rapport with guests by engaging in friendly conversations without compromising professionalism.
- Streamlined check-in and check-out processes for increased efficiency and positive guest experiences.
Guest Service Officer
Hyatt Pune
Pune
03.2016 - 06.2018
- Contributed to revenue growth by identifying opportunities for upselling additional services during the booking process or at check-in/check-out times.
- Coordinated event bookings with catering and sales teams to ensure seamless execution of group functions.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Ensured compliance with safety regulations by conducting routine checks of emergency equipment throughout the facility.
- Supported sales efforts by proactively upselling room types, packages, and additional services during the reservation process.
- Assisted in the development and execution of promotional campaigns to attract new guests and increase overall occupancy rates.
- Developed rapport with corporate clients through consistent professional interactions while accommodating their unique needs.
- Utilized property management software proficiently to manage reservations, billing, and guest profiles efficiently.
- Assisted in resolving billing disputes by thoroughly reviewing charges and offering appropriate solutions.
- Managed concierge services, making arrangements for dining, entertainment, and travel as requested by guests.
- Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
Guest Service Associate
Radisson Blu
Nagpur
06.2015 - 03.2016
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
Education
Bsc In Hospitality Studies - Hotel Management
Tirpude Institute Of Hospitality Management
Nagpur 06.2015
12th Class - Computer Science
Ordnance Factory Higher School Chanda
Nagpur 06.2008
10th Class -
Ordnance Factory Secondary School Chanda
Nagpur06.2005
Skills
Data Entry
undefinedAccomplishments
- Developed and implemented a new data cleaning process, reducing errors by 20%
- Analyzed customer purchasing behavior, leading to a 15% increase in targeted marketing effectiveness
- Created interactive dashboards using Tableau, improving team access to real-time data insights
- Assisted in a research project that resulted in a published paper on data trends in the healthcare industry
- Presented findings from a data analysis project to senior management, resulting in a new strategy for cost reduction
- Received recognition for outstanding performance and dedication during internship, including a certificate of achievement
Certification
Maharashtra State Certificate in Information Technology
Interests
Cooking
Photoshop
Participating in social activities
Dancing
Timeline
Public Relations and Account Manager
Skill Promoters Pvt Ltd
01.2021 - Current
Business Development Manager
Excero
10.2020 - 01.2021
Community Manager
Incor
06.2020 - 10.2020
Community Manager
The Hive
10.2019 - 05.2020
Assistant Community Manager
Smartworks
08.2018 - 08.2019
Guest Services Associate
Itc Kohenur
06.2018 - 08.2018
Guest Service Officer
Hyatt Pune
03.2016 - 06.2018
Guest Service Associate
Radisson Blu
06.2015 - 03.2016
Bsc In Hospitality Studies - Hotel Management
Tirpude Institute Of Hospitality Management
12th Class - Computer Science
Ordnance Factory Higher School Chanda
10th Class -
Ordnance Factory Secondary School Chanda
Maharashtra State Certificate in Information Technology
Jan 2007
C & C++ Programming Maharashtra Centre For Entrepreneurship Development
Sep 2024
Beauty Parlour Management Yashwantrao Chavan Maharashtra Open University Nashik
Nov 2023
Vocational Practical Training at Hotel Centre Point Nagpur
Aug 2024
Industrial Training Certificate at Royal Orchid Beach Resort & Spa
Aug 2024
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