Reading Books
Soma Saha
Public Relation Account Manager
Chandrapur,Maharashtra
Summary
A dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
9
9
years of professional experience
5
5
Certificates
4
4
Languages
Work History
Public Relations and Account Manager
Skill Promoters Pvt Ltd
Hyderabad
01.2021 - Current
- Managed volunteer programs within the community, recognizing contributions made by individuals towards achieving common goals.
- Assisted in recruitment efforts by showcasing company values and benefits through engaging content targeted at potential candidates.
- Championed diversity and inclusion efforts within the online community by creating safe spaces for open conversation and actively addressing any instances of discrimination or harassment.
- Increased membership retention rates by developing targeted campaigns aimed at re-engaging inactive users.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Conducted member surveys to gather feedback on various aspects of the community, using data to inform future improvements.
Business Development Manager
Excero
Hyderabad
10.2020 - 01.2021
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Optimized sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates.
- Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Launched new product lines by conducting extensive competitor analysis and identifying gaps in the existing market offerings.
Community Manager
Incor
Hyderabad
06.2020 - 10.2020
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Completed annual rent calculations using housing database software.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Collected and maintained careful records of rental payments and payment dates.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Community Manager
The Hive
Hyderabad
10.2019 - 05.2020
- Applied effective time management techniques to meet tight deadlines.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Passionate about learning and committed to continual improvement.
Assistant Community Manager
Smartworks
Hyderabad
08.2018 - 08.2019
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Advocated for social and community service programs to increase awareness and funding.
Guest Services Associate
Itc Kohenur
Hyderabad
06.2018 - 08.2018
- Promoted hotel amenities and upsold room packages, contributing to increased revenue generation.
- Coordinated event bookings, ensuring seamless execution of logistics and guest satisfaction.
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
- Developed rapport with guests by engaging in friendly conversations without compromising professionalism.
- Streamlined check-in and check-out processes for increased efficiency and positive guest experiences.
Guest Service Officer
Hyatt Pune
Pune
03.2016 - 06.2018
- Contributed to revenue growth by identifying opportunities for upselling additional services during the booking process or at check-in/check-out times.
- Coordinated event bookings with catering and sales teams to ensure seamless execution of group functions.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Ensured compliance with safety regulations by conducting routine checks of emergency equipment throughout the facility.
- Supported sales efforts by proactively upselling room types, packages, and additional services during the reservation process.
- Assisted in the development and execution of promotional campaigns to attract new guests and increase overall occupancy rates.
- Developed rapport with corporate clients through consistent professional interactions while accommodating their unique needs.
- Utilized property management software proficiently to manage reservations, billing, and guest profiles efficiently.
- Assisted in resolving billing disputes by thoroughly reviewing charges and offering appropriate solutions.
- Managed concierge services, making arrangements for dining, entertainment, and travel as requested by guests.
- Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
Guest Service Associate
Radisson Blu
Nagpur
06.2015 - 03.2016
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
Education
Bsc In Hospitality Studies - Hotel Management
Tirpude Institute Of Hospitality Management
Nagpur 06.2015
12th Class - Computer Science
Ordnance Factory Higher School Chanda
Nagpur 06.2008
10th Class -
Ordnance Factory Secondary School Chanda
Nagpur06.2005
Skills
Data Entry
undefinedAccomplishments
- Developed and implemented a new data cleaning process, reducing errors by 20%
- Analyzed customer purchasing behavior, leading to a 15% increase in targeted marketing effectiveness
- Created interactive dashboards using Tableau, improving team access to real-time data insights
- Assisted in a research project that resulted in a published paper on data trends in the healthcare industry
- Presented findings from a data analysis project to senior management, resulting in a new strategy for cost reduction
- Received recognition for outstanding performance and dedication during internship, including a certificate of achievement
Certification
Maharashtra State Certificate in Information Technology
Interests
Cooking
Photoshop
Participating in social activities
Dancing
Timeline
Public Relations and Account Manager
Skill Promoters Pvt Ltd
01.2021 - Current
Business Development Manager
Excero
10.2020 - 01.2021
Community Manager
Incor
06.2020 - 10.2020
Community Manager
The Hive
10.2019 - 05.2020
Assistant Community Manager
Smartworks
08.2018 - 08.2019
Guest Services Associate
Itc Kohenur
06.2018 - 08.2018
Guest Service Officer
Hyatt Pune
03.2016 - 06.2018
Guest Service Associate
Radisson Blu
06.2015 - 03.2016
Bsc In Hospitality Studies - Hotel Management
Tirpude Institute Of Hospitality Management
12th Class - Computer Science
Ordnance Factory Higher School Chanda
10th Class -
Ordnance Factory Secondary School Chanda
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