SOMA SAPAT

Sales Support & Marketing

United Arab Shipping Agency Co.(India) Pvt Ltd

11.1999 - 09.2017

To make sales projections on monthly basis, identify new markets & opportunities & implement innovative sales strategies to exploit the potential.
Maintain cordial & healthy relations with operation, accounts & other staff.
Maintain compliance with the companies various policies & operating Guidelines.
Provide feedback to H.O of market & competition activities.
Achieve given revenue & collection targets.
Prepare & plan call’s for monitoring sales & competitors activities
Responsible for developing a large base of clients at Nagpur & entire vidarbha region.
Design and finalize rate contracts.
Sales targets achievements and responsible for collections also.
Filing rates as per market levels & feedback. Convince Dubai pricing for same & get the rates approved.
Responsible for generating imports also to meet our export requirements.
Ensure that sales activities are co-ordinated with the appropriate overseas import sales teams looking after the same business, and that appropriate information/reports/leads are generated. Co-ordinate with other overseas agency sales teams as needed for cross trade business.
Organize weekly call plan for self
Oversee the pricing activities of the sales support team, including providing quotes to customers, and following up on the outcome
Processing all bookings in accordance with procedures and agreed service levels
Resolving all queries received from customers on bookings/documents/shipments, acting as liaison with other agency departments/SSC/SSCs/overseas agents as necessary
Organising face to face meetings with key customers as required
Take ownership of all complaints from customers handled by the team, ensuring they are investigated and resolved, and follow up with customer to ensure satisfaction with the outcome
Nagpur Branch (ALSO CONTROLLING ICD - BHUSAWAL)