MS Office
SOMA TALUKDER
Healthcare Operations, Centre In Charge
Kolkata,WB
Summary
Experienced centre in-charge with over 6 years of experience in healthcare industry. Excellent reputation for resolving problems and improving customer satisfaction.
Dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Reliable employee seeking Operational position. Offering excellent communication and good judgment.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Center Manager
SRL Diagnostics
Kolkata, West Bengal
11.2020 - Current
- Supervisions and co-ordination of regular centre operations
- Manpower (Phlebotomist and other non-technical staffs) handling
- Training of phlebotomists on sample dispatch procedures
- Financial co-ordination and accounts handling
- Distribution, Collection and Outsource management
- Built loyal account base and long-term business relationships with patients/Clients
- Devised processes to boost long-term business success and increase profit levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Devised and deployed successful marketing strategies, dramatically boosting store ranking.
- Directed daily operations at busy Covid situation
- Managed work and performance of more than 5employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Directed strategic workforce planning, performance management, and benefits administration.
- Reduced operational risks while organizing data to forecast performance trends.
- Teamed with Admin department to create organization's mission and vision statements.
- Evaluated and enhanced Turn Around Time (TAT) to strengthen operations.
- Working in LIMS System (Cloud)
Floor Manager
Suraksha Diagnostics Pvt Ltd
Kolkata, West Bengal
08.2015 - 11.2020
- Floor management and co-ordination.
- Managed on-site evaluations, internal audits and customer surveys.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Monitored company inventory to keep stock levels and databases updated.
- Managed team of 6 employees, overseeing regular operations, co-ordination with laboratory, reporting and dispatch of reports.
- Compiled data and reviewed information for accuracy prior to input.
- Scanned documents and saved in database to keep records of essential organizational information.
- Executed data verification to detect errors.
- Confirmed appointments, communicated with clients and updated client records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Worked in LIMS System.
Education
Bachelor of Arts - Humanities (Political Science)
University of Calcutta
Kolkata 06.2010 - 07.2013
Skills
Staff leadership
Operations oversight
Team Supervision
Laboratory Co-relation background
Account management
Business Development
Client account management
Inventory management
Relationship building
Effective leader
LIMS System Operator
Accomplishments
- Award of the best Front Office Executive (FOE), Suraksha Diagnostics Pvt Ltd, 2017
- Auditee in NABL ISO 15189 audits (Floor Operations, Phlebotomy - Sample collection and Customer Service Cell)
- Auditee in NABH audit and CMOH Audit
- Auditee in CAP Audit (Floor Operations, Phlebotomy - Sample collection and Customer Service Cell)
Software
Advanced Excel
V-Look Up
Pivot
Laboratory Information Management System
Microsoft Dynamics AX (Axapta)
Timeline
Center Manager
SRL Diagnostics
11.2020 - Current
Floor Manager
Suraksha Diagnostics Pvt Ltd
08.2015 - 11.2020
Bachelor of Arts - Humanities (Political Science)
University of Calcutta
06.2010 - 07.2013