Soma Upadhyay
Greater Noida West
Summary
Dynamic Process Associate with a proven track record at Genpact and FIS Global Business Solutions, specializing in document validation and fraud prevention. Excelled in report analysis and presentations, enhancing compliance and efficiency. Skilled in guiding teams and collaborating with bank professionals, significantly improving process accuracy and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Process Associate - NAB
Genpact
Noida
02.2024 - Current
- Sorted various NAB-acquired documents into defined classifications.
- Reviewed customer documents and information to ensure compliance.
- Provided guidance to junior associates during complex investigations.
- Maintained accurate records of all documentation and analysis results.
- Engage with bank professionals for joint efforts as required
Chargeback Associate II
FIS Global Business Solutions (former employer)/Genpact
05.2022 - 01.2024
- Chargeback processing for Visa, Master Card and all PIN networks
- Review of disputed transactions across Fraud and Non-Fraud Transactions for possible chargeback rights
- Determine Billing Error adhering to guidelines of Regulation E & Z
- Review of card blocks and balance transfer within accounts
- Proficient experience across all card types – Credit, Debit & Prepaid
- Review of settlement funds passed on to client and end cardholder
Education
B.Ed. -
Maharishi Dayanand University
12.2010
BA - Book Publishing
College of Vocational Studies
Sheikh Sarai, DelhiM.A. - Editing (In Book Publishing)
College of Vocational Studies
Sheikh Sarai, DelhiExtracurricular Activities
Handled the responsibility of Editor in Internal Wall Magazine at College Level. Done Training on Chain Management Program by Pravah Sansthan.
Personal Information
Date of Birth: 01/05/87
Timeline
Process Associate - NAB
Genpact
02.2024 - Current
Chargeback Associate II
FIS Global Business Solutions (former employer)/Genpact
05.2022 - 01.2024
B.Ed. -
Maharishi Dayanand University
BA - Book Publishing
College of Vocational Studies
M.A. - Editing (In Book Publishing)
College of Vocational Studies
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