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Strategic Communications and Public Relations professional with over 10 years of multidisciplinary experience across journalism, media production, marketing, and customer engagement. Proficient in both print and broadcast media, including radio production, news reporting, photography, and videography, with a strong ability to craft compelling narratives that enhance brand visibility and audience engagement.
Brings additional leadership experience in the automotive and electric mobility sector, with three years in aftersales management—progressing from Service Supervisor to Regional Aftersales Manager. Combines communication expertise with operational leadership, sales strategy, and customer experience management to support business growth, strengthen stakeholder relationships, and deliver high-impact results.

Skills include the following:
Marketing and Communications Manager:

Strategic Planning: Ability to develop and execute marketing and communication strategies aligned with organizational goals.

Market Analysis: Proficiency in conducting market research, analyzing trends, and identifying target audiences to inform marketing strategies.

Brand Management: Skill in maintaining brand identity and ensuring consistent messaging across all communication channels.

Digital Marketing: Familiarity with various digital marketing channels such as social media, email marketing, content marketing, and search engine optimization (SEO).

Content Creation: Ability to create compelling content for different platforms and audiences, including written content, graphics, videos, and multimedia presentations.

Advertising and Promotion: Knowledge of advertising principles and experience in developing and implementing advertising campaigns across different media channels.

Public Relations: Capability to cultivate relationships with media outlets, influencers, and stakeholders to enhance brand visibility and reputation.

Communication Skills: Excellent written and verbal communication skills for crafting engaging messages, presentations, and press releases.

Analytical Skills: Proficiency in using analytics tools to track and analyze the performance of marketing campaigns and make data-driven decisions.

Leadership and Team Management: Ability to lead and motivate a team of marketing professionals, delegate tasks effectively, and foster collaboration and creativity.
After sales Administration Manager:
Customer Service: Excellent customer service skills to address inquiries, resolve complaints, and ensure customer satisfaction post-sale.

Product Knowledge: Comprehensive understanding of the products or services offered to effectively address customer queries and concerns.

Order Processing: Proficiency in managing orders, processing transactions, and coordinating with logistics and shipping departments to ensure timely delivery of products or services.

Inventory Management: Ability to manage inventory levels, track stock movements, and replenish inventory as needed to meet customer demand.

Technical Knowledge: Familiarity with technical aspects of products or services to provide technical support and troubleshooting assistance to customers.

Problem-Solving Skills: Capacity to identify and resolve issues related to product defects, shipping delays, or customer dissatisfaction in a timely and effective manner.

Documentation and Record-Keeping: Skill in maintaining accurate records of customer interactions, transactions, and service requests for future reference and analysis.

Communication Skills: Effective communication skills to liaise with internal teams such as sales, marketing, and production, as well as external partners and suppliers.

Process Improvement: Ability to identify inefficiencies in after sales processes and implement improvements to enhance productivity and customer experience.

Attention to Detail: Strong attention to detail to ensure accuracy in order processing, documentation, and inventory management tasks.

These skills are crucial for both roles and contribute to the effective management of marketing initiatives and post-sales activities within an organization. Function with the ability to monitor market trends, sales and service integrity and sound customer follow up. Have the ability to motivate staff and in doing so maximize departmental profits. Manage a successful team and identify growth potential. Lead by example digging in the trenches with the team. Delegation focused on customer care & satisfaction. Passionate about success and thrive under pressure and new challenges. Enjoy a fast paced environment and regard myself as proactive. Excellent negotiation skills product knowledge assertive dynamic understanding of and ability to achieve financial bench marks and targets concern for risk management – key control – asset management knowledge of systems and service processes procedures. Strong drive to ensure quality workmanship and attention to detail with the confidence and ability to share suggestions to the betterment of the business and allow the the team to believe theses changes have assisted in turning the business around. Lead staff and not manage them – daily goal orientated numbers of calls - jobs – money - The vision and ability to see the big picture for the sake of the Business. 27 years experience in all aspects of the automotive sector barring Parts & Finance.
Effective Marketing and Communications Manager handling wide-ranging needs with a strategic mindset and tactical expertise. Proven successes in building brands, maximizing engagement and coordinating cohesive strategies across outlets and platforms. Innovative and forward-thinking with history of spearheading highly successful, cohesive and focused marketing campaigns and branding initiatives. Offer multifaceted skills in communications and strategic planning honed in the demanding corporate environments. Accomplished in driving competitive growth and consistently achieving targets. Develop and optimize marketing campaigns to strengthen promotional strategies. Well-versed in overseeing marketing collateral creation over 7-years and 11 months in this career in this field. Highly organized marketing and communications manager with excellent communication and leadership skills. Marketing leader with proven history of enhancing corporate marketability through progressive electronic marketing tools and effective corporate messaging. Skilled in motivating teams to conceptualize and develop high-performing campaigns. Collaborate effectively with team members and managers to improve ROI and sales numbers. Skilled researcher and analytical problem-solver successful at enhancing marketing campaigns and strengthening processes for maximum efficiency. Background includes building productive relationships and driving continuous improvement strategies. Develop and optimize marketing campaigns to strengthen promotional strategies. Well-versed in overseeing marketing collateral creation over 7 -year career in field. Highly organized and conscientious Marketing and Communications with excellent communication and leadership skills. Develop and optimize marketing campaigns to strengthen promotional strategies. Well-versed in overseeing marketing collateral creation over 7 -year career in field. Highly organized and conscientious Marketing and Communications Manager with excellent communication and leadership skills. Accomplished Marketing Communications Manager experienced developing websites, planning events and promoting wide range of products. Talented content creator and writer with good problem-solving abilities and forward-thinking approach. Proficient in Microsoft Word, SAP, Coral, Canva, Auto line, Excel, PowerPoint and email. Results-driven Marketing Communications Manager with skill developing and leading diverse and highly successful marketing campaigns that enhance company market share and bottom-line profits. Adept at creating marketing collateral and revitalizing online pages. Versatile marketing leader adept at producing media kits, leading integrated campaigns and conducting market research. Well-versed in automotive trends and customer demographics. Decisive and strategic planner with expertise in pricing and launching products.

 Accomplished Aftersales Manager, adept in Operations Management and fostering Teamwork and Collaboration. Enhanced customer satisfaction and streamlined operational efficiency across 22 locations spanning Scotland and NI. Proven track record in mentoring, leading cross-functional teams to exceed corporate goals, and driving continuous improvement without compromising service quality. Results-oriented Support Manager offering 15 years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies. 

An experienced and detailed driven professional who is commercially aware and focused on technology with a customer centric and mind-set .
The future of the automotive world excites me as I believe new technology will change the outlook of the automotive landscape, the consumer and the culture of the industry.

Somak Kumar Maiti

Summary

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Regional Manager-Aftersales Support.

Junior Engineer - Plant & Machinery (P&M).

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Diploma in Mechanical Engineering - Mechanical Engineering

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