SOMANKA BETAL
Kolkata
Summary
Housekeeping Manager with extensive experience in overseeing operations across various environments. Proven ability to uphold exceptional cleanliness standards while managing and training teams effectively. Demonstrated success in improving operational efficiency and guest satisfaction through strategic inventory control and budgeting. Strong problem-solving and decision-making skills enhance overall housekeeping management.
Overview
10
10
years of professional experience
Work History
Training Manager
Urban Company
Kolkata
11.2024 - Current
- Developed training programs to enhance employee skills and knowledge.
- Facilitated workshops to promote team collaboration and communication.
- Evaluated training effectiveness through feedback and assessments.
- Managed scheduling of training sessions for various departments.
- Created instructional materials to support diverse learning styles.
- Mentored new trainers to improve delivery of training content.
- Implemented technology-based solutions for remote learning initiatives.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Roleplayed various scenarios with teams to build confidence in handling situations.
- Identified areas of improvement in existing training methods and procedures.
- Implemented training improvements to achieve desired results.
- Produced reports and maintained training documents to support training activities.
- Analyzed training needs to develop new programs or modify and improve existing.
- Liaised with other departments to formulate training requirements, data capture and manage metrics and reporting.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
- Delivered cohort training, learning activities and assessments, monitoring adoption of learning.
- Participated in conferences, seminars and other industry events related to corporate education initiatives.
- Benchmarked learning and development strategies using industry best practices.
Executive Housekeeper
Hotel O2
05.2023 - 11.2024
- Handling the inventory of 225 keys as a head of department.
- Supervised daily cleaning operations for guest rooms and common areas.
- Trained staff on proper cleaning techniques and safety protocols.
- Managed inventory of cleaning supplies and equipment for efficient use.
- Implemented quality control checks to maintain high cleanliness standards.
- Coordinated scheduling for housekeeping staff to ensure coverage.
- Resolved guest complaints regarding room cleanliness and service issues.
- Developed and enforced housekeeping policies to enhance team performance.
- Collaborated with maintenance team to address facility repairs promptly.
- Assisted in training new employees on proper cleaning techniques and procedures.
- Inspected guest rooms and public areas to ensure furnishings, equipment, linens, and supplies meet established standards.
- Managed lost and found property according to company policy and procedure.
- Monitored and maintained cleanliness, sanitation, and organization of assigned areas.
- Prepared monthly reports regarding budgeting, scheduling, payroll records.
- Inspected and evaluated physical condition of establishment to submit recommendations to management regarding painting, repairs and reallocation of space.
- Responded promptly to any emergency situations that may arise during shift hours.
- Communicated effectively with other departments in order to provide efficient service delivery.
- Planned special events such as conferences or conventions while coordinating with vendors for additional services required.
- Ensured compliance with hotel policies concerning fire safety regulations.
- Adhered strictly to company rules and regulations pertaining to health and safety guidelines.
- Generated purchase orders and maintained monthly checkbook to sustain appropriate cost and expense control levels.
Assistant Professor
SBIHM-Subash Bose Institute of Hotel Management
03.2022 - 05.2023
- Teaching room division topics.
- Managing administration activities.
- Managing the soft services of the institution by assigning duties, inspecting work, investigating complaints regarding housekeeping service and taking corrective actions.
- Purchasing, re-ordering and maintaining housekeeping supplies; tracking inventory stock to ensure adequate supplies.
- Controlling the consumption of teaching materials and cleaning supplies and devising methods for optimal usage of supply.
- Teaching and guiding students for becoming the future pillars of the industry.
Assistant Manager Housekeeping (HOD position)
The Amaya Resort
04.2021 - 03.2022
- Taking care of the department of 90 key rooms luxurious resort spread across 13 acres of land.
- Upholding the highest standards of cleanliness & safety of all guest rooms, working area, public areas, hallway, entrance, parking, kids club area, gym, spa, and other public areas in the hotel premises.
- Selection of uniform i.e., new uniform implementation and standardization.
- Landscapes and plants ordering.
- Contracting of new vendors.
- Hiring of desired candidates through detailed interviews.
- Monitoring cleaning of room carpets, upholstery & curtains to ensure clean, orderly, and attractive rooms.
- Assigning duties, inspecting work, investigating complaints regarding housekeeping service and taking corrective actions.
- Purchasing, re-ordering and maintaining housekeeping supplies; tracking inventory stock to ensure adequate supplies.
- Controlling the consumption of guest & cleaning supplies and devising methods for optimal usage of supplies.
- Taking initiatives to improve service and ensure efficient operations.
- Maintaining housekeeping budget, providing billing summaries and expenses.
- Implementing company policies and SOPs to ensure consistency in standards.
- Maximizing customer experience and delight by taking feedback; promptly resolving guest complaints.
- Training new housekeeping staff at hotel facilities and on operating hours.
Pre opening Assistant Executive Housekeeper
Hotel Polo Towers
Agartala
09.2020 - 04.2021
- Upholding the highest standards of cleanliness & safety of all guest rooms, working area, public areas, hallway, entrance, parking, kids club area, gym, spa, and other public areas in the hotel premises.
- Selection of uniform.
- Preopening duties like snagging and meeting and getting the work done through projects.
- Getting the hotel opened in January.
- Room interiors and setting up standards.
- Landscapes and plants ordering.
- Contracting of new vendors.
- Hiring of desired candidates through detailed interviews.
- Monitoring cleaning of room carpets, upholstery & curtains to ensure clean, orderly, and attractive rooms.
- Assigning duties, inspecting work, investigating complaints regarding housekeeping service and taking corrective actions.
- Purchasing, re-ordering and maintaining housekeeping supplies; tracking inventory stock to ensure adequate supplies.
- Controlling the consumption of guest & cleaning supplies and devising methods for optimal usage of supplies.
- Taking initiatives to improve service and ensure efficient operations.
- Maintaining housekeeping budget, providing billing summaries and expenses.
- Implementing company policies and SOPs to ensure consistency in standards.
- Maximizing customer experience and delight by taking feedback; promptly resolving guest complaints.
- Training new housekeeping staff at hotel facilities and on operating hours.
Assistant Manager Housekeeping
Hyatt Regency
Ludhiana
02.2020 - 07.2020
- Successfully contributed as number two of the department and administered the department in absence of the HOD during the pandemic and formulated as well as implemented the SOP drafts.
- Upholding the highest standards of cleanliness & safety of all guest rooms, working area, public areas, hallway, entrance, parking, kids club area, gym, spa, and other public areas in the hotel premises.
- Monitoring cleaning of room carpets, upholstery & curtains to ensure clean, orderly, and attractive rooms.
- Assigning duties, inspecting work, investigating complaints regarding housekeeping service and taking corrective actions.
- Purchasing, re-ordering and maintaining housekeeping supplies; tracking inventory stock to ensure adequate supplies.
- Controlling the consumption of guest & cleaning supplies and devising methods for optimal usage of supplies.
- Taking initiatives to improve service and ensure efficient operations.
- Maintaining housekeeping budget, providing billing summaries and expenses.
- Implementing company policies and SOPs to ensure consistency in standards.
- Maximizing customer experience and delight by taking feedback; promptly resolving guest complaints.
- Providing support to executive housekeeper for short term & long-term planning, staff training, coaching, counselling and monthly meetings.
Assistant Manager
IHG
08.2016 - 02.2020
- Coordinated duties of hotel departments including Housekeeping, Front Office, Engineering, and Food & Beverage Teams.
- Ensured employees were performing assigned tasks and reacted to staff & guest needs.
- Focused on Problem Resolution to address any guest issues and trained staff in Problem Resolution, achieving best monthly score in hotel history in first full month on the job.
- Charged with providing a strong lobby presence to greet, assist, and connect with guests.
- Provided detailed information and tours regarding the history of the hotel.
- Represented hotel at: Art of Bedmaking competition 2016, hosted by Association of Hospitality Professionals at the Leela Ambience Gurugram.
- Towel Art Competition 2017, hosted by Association of Hospitality Professionals at Lemon Tree Aerocity.
- Successfully completed IHGs departmental trainer certification programme in the year 2017.
- Successfully completed IGRAD training which is an IHG's management training programme.
Housekeeping GSA
Dusit Devarana
06.2015 - 07.2016
- Worked as a room attendant and took care of desk works as well.
Education
BSc. - Hotel management and Hospitality Administration
IHM Pusa
New Delhi08.2015
Skills
- Employee training
- Training program development
- Instructional design
- Performance evaluation
- Customer relationship management
- Problem solving
- Virtual training
- Performance metrics
- Time management
- Mentoring
- Adult learning theories
- Technical training
- Materials selection
- Training delivery
Hobbies and Interests
- Cooking
- Photography
References
References available upon request.
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
References
References available upon request.
Timeline
Training Manager
Urban Company
11.2024 - Current
Executive Housekeeper
Hotel O2
05.2023 - 11.2024
Assistant Professor
SBIHM-Subash Bose Institute of Hotel Management
03.2022 - 05.2023
Assistant Manager Housekeeping (HOD position)
The Amaya Resort
04.2021 - 03.2022
Pre opening Assistant Executive Housekeeper
Hotel Polo Towers
09.2020 - 04.2021
Assistant Manager Housekeeping
Hyatt Regency
02.2020 - 07.2020
Assistant Manager
IHG
08.2016 - 02.2020
Housekeeping GSA
Dusit Devarana
06.2015 - 07.2016
BSc. - Hotel management and Hospitality Administration
IHM Pusa