Somansh
Delhi,DL
Summary
Dynamic bar manager with a proven track record at The Swan Hotel, excelling in customer service and team leadership. Recognized for creating a welcoming atmosphere and training staff to enhance service quality. Strong multitasking abilities and responsible alcohol service skills contributed to a loyal clientele and increased repeat business.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
The Carlton Club
02.2024 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bar Manager
The Swan Hotel
09.2022 - 12.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Bartender
The Precinct Hotel
07.2021 - 08.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Sales Representative
Lifestyle Technologies
01.2020 - 06.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
BBA - Retail Management
Deakin College
Melbourne07-2021
High School Diploma -
Chinmaya Vidhlaya
Delhi05-2019
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Responsible alcohol service
Certification
Responsible Service of Alcohol (RSA)
Responsible Service of Food (RSF)
Languages
English
Bilingual or Proficient (C2)
Spanish
Elementary (A2)
Timeline
Bartender
The Carlton Club
02.2024 - 10.2024
Bar Manager
The Swan Hotel
09.2022 - 12.2023
Bartender
The Precinct Hotel
07.2021 - 08.2022
Sales Representative
Lifestyle Technologies
01.2020 - 06.2020
BBA - Retail Management
Deakin College
High School Diploma -
Chinmaya Vidhlaya
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