SOMANSHU JAISWAL
Summary
Results-driven Business Analyst specializing in digital workflow automation and DocuSign integration, with a proven track record in process optimization. Demonstrated success in enhancing financial operations and ensuring system stability through effective issue resolution as a former Production Support Engineer in banking environments. Core competencies include analytical problem-solving, stakeholder collaboration, and operational efficiency, with a commitment to driving continuous improvement within organizations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Analyst/Product Owner - DocuSign & Digital Transformation
CITI Bank
09.2023 - Current
- Requirement Gathering & Analysis – Engage with business teams to collect, analyze, and document requirements for DocuSign integration's and workflow enhancements
- Stakeholder Coordination – Work closely with legal, compliance, operations, and development teams to ensure seamless document workflow automation and regulatory compliance
- DocuSign Workflow Design & Optimization – Structure and implement digital workflows, including approval hierarchies and automated processes, to enhance operational efficiency
- API Integration & Troubleshooting – Collaborate with developers to design, test, and optimize DocuSign API integration's, ensuring seamless connectivity with CITI internal systems
- Compliance & Risk Adherence – Ensure that all electronic document workflows meet Citi's compliance, security, and risk management standards, assisting in audits and regulatory checks
- Process Automation & Efficiency Improvement – Identify inefficiencies in existing document management processes and implement solutions to reduce processing time and enhance user adoption
- User Support & Training – Conduct training sessions, create knowledge base documents, and provide ongoing support to business users to improve adoption and minimize errors
Senior Application Support Engineer
BNP Paribas
02.2022 - 08.2023
- Provided extensive support to data warehouse system users.
- Performed root cause analysis to identify underlying issues.
- Collaborated with cross-functional teams to align efforts and address challenges efficiently.
- Performed periodic optimizations on data warehouse applications to boost overall performance.
- Ensured continuous evaluation and tracking of application stability and efficiency.
- Worked with development teams to enhance data warehouse applications.
- Handled maintenance of related records and effective stakeholder interaction.
Application Support Engineer
UBS BANK AG
02.2020 - 02.2022
- Strong exposure to the financial domain, investment banking, reference data strategies, domain knowledge of client data onboarding, client reviews, and KYC concepts.
- Involved in and managed various project on-boardings with a user base of over 6,000 users in the initial go-live.
- Conduct technical training for the Service Desk, resulting in a more efficient triage and support of issues.
- Provide technical expertise while actively participating in projects, including requirements gathering and implementation.
- Provide training and supporting documentation for end users.
- Evaluate the overall risk of the project to the release as a whole, evaluate and cross-reference the application impact to uncover any unexpected overlaps with other processes, and encourage communication between projects and stakeholders.
Analyst – Application Support L2 Level
Barclays Bank PLC
07.2018 - 02.2020
- Understood the application requirements of the users and provided specifications to the software developers.
- Install, test, and troubleshoot regular and custom-made application changes, and train clients on different functions of the application.
- Provide update patches for operating systems, and update system configuration to improve efficiency.
- Daily system and application health checks are performed to ensure the smooth running of the application.
- Handled user queries related to reports, daily job schedules, database management, and providing solutions within the specified SLAs.
- Conducted weekly incident and problem management calls with the development team.
- Release of the components to the production system after high-level verification.
SPECIALIST
Wipro-BPS
12.2017 - 06.2018
- Conduct reviews of existing clients for status, data veracity and amendments, status, country of incorporation and assign appropriate risk classification
- Executed post-transaction tasks to ensure adherence to AML protocols for all clientele.
- Performed screenings for Global Sanctions and Reputational Risks.
- Interface with and provide support to the firm's international and domestic Client on-boarding, Client ID and Anti-Money Laundering and Operations groups
- Executed evaluations, including Finders/Consultants, Reputation Risk assessments, and Politically Exposed Persons (PEPs) analysis.
Analyst
Eclerx Service Limited
08.2016 - 12.2017
- Worked as a Subject Matter Expert in KYC Research in investment banking domain.
- Performed the required KYC screenings on customers documenting the information obtained on the client's as required by global KYC procedures.
- Improved and implemented customer risk rating criteria with KYC management and procedure for both consumer and corporate customer.
- Analyzed client data, documentation and negative news in order to determine a Client Risk Profile as established under the KYC Procedures.
Education
Bachelor of Engineering - Electronics and Communication
Indore Institute of Science And Technology
Indore, India05.2015
Skills
- SQL
- UNIX
- ITIL
- Agile/Scrum
- Requirement gathering
- DocuSign integration
- Workflow optimization
- PostgreSQL
- Sybase
- JIRA
- Postman
- Confluence
- ServiceNow
- Project management
- Stakeholder coordination
- Compliance adherence
- User training
- Effective communication
- Cross-functional collaboration
- Risk assessment
- Strategic thinking
Certification
- Certified SAFe® 6 Product Owner / Product Manager
- Certified Scrum and Product Owner
- SQL and database design
- Basics of shell script
Projects
Developed and deployed the EGT tool for Citi's legal team, contributing to process efficiency and cost savings., Reduced contract execution time by 85% (from 7 days to 1 day) for one of the businesses through optimized digital approval workflows., Automated document workflows, reducing manual effort and improving compliance adherence., Facilitated the integration of DocuSign APIs, ensuring seamless connectivity with internal systems.
Timeline
Business Analyst/Product Owner - DocuSign & Digital Transformation
CITI Bank
09.2023 - Current
Senior Application Support Engineer
BNP Paribas
02.2022 - 08.2023
Application Support Engineer
UBS BANK AG
02.2020 - 02.2022
Analyst – Application Support L2 Level
Barclays Bank PLC
07.2018 - 02.2020
SPECIALIST
Wipro-BPS
12.2017 - 06.2018
Analyst
Eclerx Service Limited
08.2016 - 12.2017
Bachelor of Engineering - Electronics and Communication
Indore Institute of Science And Technology
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