Somashekar N

Intend to build a career with leading corporate environment with committed and dedicated people, which will help me to explore myself fully and realize my potential willing to work as a key player in challenging and creative environment.

• Improved process by new idea of sending SOA to customer through SFDC.
• Did time analysis & created productivity tracker tool for sub activities with help of IT team.
• Created Macros for sub activities.
• Received R & R Award for effective work management.
• Trained new joiners within short span of time.
• Created Issue Log in Quick Base Tool.

• To ensure accurate allocation of payments received via Bank Transfer, Cheque or Lock box
• Matching payments details or payment received against open invoices using remittance advice.
• Identifying Un-applied cash due to missing remittance and short payments which will result in improved DSO.
• Identifying and allocating Un-applied cash posted in Suspense Account.
• Processing Adjustments per adjustment requisition raised Dispute and Collection teams.

• Highlighting aged Un-applied cash & short payments to Sales Team during in weekly call and seeking help in getting payment advice from non-responsive customers which reduced Un-applied cash percentage from 43% to 34%.
• Tracking customer specific payment posting name format list captured in bank transactions which will help identifying customer payments.
• Establishing right POC’s to get correct payment details.
• Acting as liaison with Dispute resolution team and Credit Collection team to increase cash allocation percentage.

• Quoting & Order Entry: Reviewing quotations to ensure accuracy, and convert approved quotes into sales orders.
• Order Management: Validate purchase orders, coordinate with sales/delivery teams, track order status, and update clients.
• Billing & Invoicing: Generate compliant invoices and ensure timely, accurate billing aligned with milestones.
• Invoice Dispute Management: Identifying and resolving below invoice errors through queries logged by customers.
• A. Incorrect charges – Duplicate charges, Over charges.
• B. Unauthorized Charges – Suspicious Charges or charged without customer consent.
• C. Service or Product issues – Defective or unsatisfactory product or service.
• D. Subscription Confusion – Auto Renewal, Contract or agreement, Payment term disputes.
• Cash Application & Collections: Monitor receivables, follow up on payments, reconcile discrepancies, and sending cash collection reminders.
• Cross-Functional Collaboration: Partner with sales, finance, and delivery teams to resolve issues and improve O2C processes.

Working knowledge in VB and macros.

I am certified in Order to Cash process workflow training.

Working knowledge in SAP, Oracle – CRMDBP1, SFDC, Quick Base tool

Working knowledge in V Lookup H Lookup Pivot table PPT Graphs IF Formula