Somdutta Paul
Technical Support Engineer
Hyderabad
Summary
To make a promising career in an organization with a position to explore new areas of growth and to work in a responsible position with learning opportunities and challenges.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Technical Support Engineer
Movate (Formerly, CSS Corp.)
12.2021 - 05.2024
- Helping customer with device like cabled-modem, wifi, wifi-extender, mesh-router. Follow troubleshoot steps to fix the devices.
- Selling Premium Support Plan to the Arris Customers if their devices are OOW.
International Flight Expert
Make My Trip India Pvt. Ltd
03.2016 - 06.2020
- Helping customer to book international flight tickets from Ex-India to any countries.
- Sales target is there to sell flight tickets along-with Travel Insurance.
Customer Service Representative
Travel Planners Pvt. Ltd
01.2013 - 02.2016
- Creating packages for the customers which includes flight, rail, hotels and sight visit.
- Selling customized packages to the customers
- Booking Hotels, arranging pick up and drop from airport to hotel.
AR Caller
Wipro Technologies
07.2011 - 11.2013
- Giving information of the medical insurance coverage for the Patients to the doctors or nurses. If it is ok, then we follow the process.
- Checking the claim status after surgery.
- Handling denial claim after surgery.
Education
Bachelor of Arts - Sociology Hons.
University Of Calcutta
Kolkata, India 04.2001 -
Skills
Fast Learning
Positive Thinking
Effective Team
Team management
Travelling, Cooking, Reading books
My hobbies are travelling, cooking, reading books, listening to music. I also help people who are going through mental stress, broken relationship, healing past emotional wounds and also try to pull up people from mental health and trauma.
Timeline
Technical Support Engineer
Movate (Formerly, CSS Corp.)
12.2021 - 05.2024
International Flight Expert
Make My Trip India Pvt. Ltd
03.2016 - 06.2020
Customer Service Representative
Travel Planners Pvt. Ltd
01.2013 - 02.2016
AR Caller
Wipro Technologies
07.2011 - 11.2013
Bachelor of Arts - Sociology Hons.
University Of Calcutta
04.2001 -