Somer Pennington
Indianapolis
Summary
Professional in client services, prepared to excel in this role. Extensive experience in managing client relations and providing top-notch support. Known for effective teamwork and adaptability in dynamic environments. Skilled in communication and problem-solving with results-driven mindset.
Overview
24
24
years of professional experience
Work History
Contingent Agent Services Representative
Group1001
09.2024 - 01.2025
- Updated agent databases with relevant information and documentation.
- Processed agent requests for materials and resources.
- Achieved established monthly goals.
- Facilitated seamless transactions between agents and customers by maintaining up-to-date knowledge of company policies and procedures.
- Followed up on department reports, contact information and missing enrollment and agent information.
Charge Entry Specialist
Medic Management Group
05.2023 - 07.2024
- Increased efficiency by identifying and addressing discrepancies in coding and charge entries promptly.
- Played an active role in process improvement initiatives, implementing suggestions for streamlining charge entry tasks and increasing overall efficiency.
- Developed strong working relationships with physicians, nurses, and office staff to promote collaboration on complex cases requiring additional assistance or clarification on charges entered.
- Reduced errors in charge capture by maintaining up-to-date knowledge of CPT, ICD-10, and HCPCS codes.
- Worked with revenue cycle team to identify denial trends.
- Verified insurance eligibility and information to update database.
Payment Posting Specialist
Franciscan Alliance
09.2015 - 06.2023
- Maintained strict compliance with HIPAA, CMS, and payer-specific guidelines during payment posting activities.
- Identified trends in payer denials and collaborated with other departments to resolve recurring issues proactively.
- Expedited month-end close procedures through efficient coordination with billing and finance teams.
- Contributed to improved patient satisfaction by promptly addressing inquiries related to their payments or account balances.
- Reduced manual data entry errors with accurate payment postings and account reconciliations.
- Provided valuable insights during departmental meetings that led to continuous improvements in the payment posting process.
- Achieved high levels of data accuracy during payment batching, ensuring smooth bank deposits and financial reporting processes.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Handled account payments and provided information regarding outstanding balances.
Billing Specialist
CorVel
01.2011 - 07.2015
- Monitored account aging reports to identify overdue accounts.
- Handled customer inquiries by providing clear explanations of charges and payment options.
- Updated customer account information for accurate billing processes.
- Processed payments by reconciling transactions and updating accounts.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Generated monthly billing and posting reports for management review.
- Handled account payments and provided information regarding outstanding balances.
- Used data entry skills to accurately document and input statements.
Data Processor
Frensenius
01.2010 - 11.2010
- Updated and maintained databases to support ongoing projects.
- Reviewed documents for errors and made necessary corrections.
- Organized and maintained digital files for easy access and retrieval.
- Processed large volumes of data to ensure accuracy and completeness.
- Verified accuracy of data before transcribing.
- Located and corrected data entry errors and reported to management.
Medical Records Clerk
Riley Children's Hospital
02.2001 - 11.2008
- Maintained confidentiality of patient records by adhering to privacy regulations.
- Operated database management systems to organize and retrieve patient records efficiently.
- Processed patient information for admissions and discharges, ensuring data accuracy.
- Used electronic health records (EHR) software to maintain accurate patient information.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Printed and photocopied documents to provide patients with copies of medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Education
High School Diploma -
Broad Ripple High School
1115 Broad Ripple Ave, Indianapolis IN 46220Skills
- Data entry proficiency
- Complaint handling
- Microsoft Excel
- Data entry
- Documentation
- Appointment scheduling
- Microsoft outlook
- Scheduling
- Payment processing
- Clerical support
Timeline
Contingent Agent Services Representative
Group1001
09.2024 - 01.2025
Charge Entry Specialist
Medic Management Group
05.2023 - 07.2024
Payment Posting Specialist
Franciscan Alliance
09.2015 - 06.2023
Billing Specialist
CorVel
01.2011 - 07.2015
Data Processor
Frensenius
01.2010 - 11.2010
Medical Records Clerk
Riley Children's Hospital
02.2001 - 11.2008
High School Diploma -
Broad Ripple High School
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