Excel
Somesh Ambig
Karwar,UttarKannada
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated Reception with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
5
5
Languages
Work History
Room Incharge & Restaurant Cashier
Rajathagiri Palace
04.2024 - Current
- Assisted in menu knowledge training for new employees, contributing to improved team performance.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Streamlined workflow by maintaining a clean, organized cashier station for smooth operations.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
- Improved customer satisfaction by providing efficient and accurate cash transactions.
Front Office Executive
Hotel Ginger (Goa Panjim)
08.2022 - 04.2024
Front Office Executive
Hotel Thanga Orchid
11.2019 - 06.2022
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports
- Maintained accurate records of guest information through diligent documentation and data entry efforts
BPO, Call Center
Transact Global BPO, Call Center
03.2019 - 09.2019
- Implemented customer feedback system to gather insights on service improvement, leading to enhanced customer satisfaction
- Collaborated with team members to ensure seamless workflow and maintain production deadlines.
- Collaborated with team members to ensure seamless workflow and maintain production deadlines
Hotel Supervisor
Hotel TSG Grand
07.2018 - 01.2019
- Regularly communicated with guests through surveys and feedback channels, utilizing insights to make continuous improvements across hotel operations
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
Education
Skills
Facility Maintenance
Guest complaint resolution
Computer Skills
Professional appearance
Supply restocking
Order verification
Drawer balancing
Dining room support
Customer service
Price checking
Order taking
ID verification
Software
Hotel Manager
Aiosell Live
Prism
Microsoft Word
Disclaimer
I hereby declare that all the above mentioned information is true to the best of my knowledge and belief.
Timeline
Room Incharge & Restaurant Cashier
Rajathagiri Palace
04.2024 - Current
Front Office Executive
Hotel Ginger (Goa Panjim)
08.2022 - 04.2024
Front Office Executive
Hotel Thanga Orchid
11.2019 - 06.2022
BPO, Call Center
Transact Global BPO, Call Center
03.2019 - 09.2019
Hotel Supervisor
Hotel TSG Grand
07.2018 - 01.2019