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Dynamic professional with a proven track record at GDCC West, LLC, excelling in customer service and communication. Achieved a significant reduction in complaints while enhancing crew satisfaction. Skilled in data entry and relationship building, I thrive in fast-paced environments, ensuring operational efficiency and client retention.

Experienced in providing exceptional customer support in fast-paced, high call volume settings. Dedicated and diligent professional with a strong command of computer systems and excellent telephone etiquette. I have six years of experience in claims processing and management, with a strong background in analyzing, evaluating, and resolving claims efficiently and accurately.
Meticulous attention to detail to ensure accurate and efficient service delivery. Consistently demonstrated outstanding communication skills, fostering positive interactions and resolving issues effectively during 14-year tenure in customer service field.

Experienced claims processor at PGBA-BCBS with a strong track record in data analysis and customer communication. Demonstrated ability to handle high call volumes with precision and speed. Proficient in Microsoft Excel and adept at managing multi-line phone systems to provide top-notch service in fast-paced settings.

Somesh Durvasa

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