Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

SOMIL JHAWAR

Bangalore

Summary

Results-oriented professional delivering product initiatives, collecting, and analyzing data focused on increasing visibility of company's mission. Dedicated to optimizing existing features to drive product forward creating effective engagement strategies. Excellent communication and relationship building skills.

Overview

10
10
years of professional experience

Work History

Senior Product Analyst

Olacabs
Bangalore
09.2021 - Current
  • Successfully propelled BNPL GMV to double its growth rate annually, while providing credit line opportunities to Ola's expansive user base of 50 million.
  • Launched end-to-end digital financing journey for Ola Electric arm, resulting in the purchase of over 150,000 two-wheelers through this channel.
  • Implemented effective offline financing strategy, resulting in over 200K in sales of 2W vehicles across 500 Experience center
  • Introduced an innovative chatbot communication channel at OlaElectric, tackling concerns pertaining to scooter purchase, ownership, and post-sale assistance for a large customer base of over 300k.
  • Deployed chatbot channel to address ride-related, onboarding-related, and payment-related concerns for millions of Ola customers and drivers. Maintained consistent CSAT scores of 80% for customers and 60% for partners on MoM basis.
  • Successfully migrated company's system from Zendesk to Salesforce, resulting in significant cost savings.
  • Implemented and managed the ONDC platform for OLA, facilitating food delivery services throughout India while handling sales and resolving after-sales matters related to 45K daily orders.

Senior Product Analyst

BlackBuck (Zinka Logistics Private Limited)
Bengaluru
05.2018 - 09.2021
  • Achieved a significant increase in UPI payment success rate on the platform, raising it from 30% to 70%
  • Successfully collaborated with business teams to develop monthly and weekly metric sheet
  • Developed strategies to address product gaps, resulting in a 50% higher conversion rate for truck additions
  • Conducted monthly reconciliation between transaction data from stakeholders and company's data for efficient disbursement of user rewards
  • Interpreted product requirements from business teams and collaborated with the product manager to incorporate them into the final product.

Product Analyst

OLA Cabs (ANI Technologies)
08.2016 - 04.2018
  • Facilitated the understanding of product requirements from Product Managers and performed analysis to implement new features and offers.
  • Developed customer lifecycle management analytics resulting in a ~10% increase in bookings.
  • Created a user segment for cross-selling efforts and effectively tracked campaign performance
  • Prepared monthly cohort retention report for finance team
  • Coordinated product requirements with data science team and ensured timely project deliveries.
  • Collaborated on various data analysis projects including Demand Forecasting, Churn Model, and Premium User Model

SAP Basis Administrator

IBM India Private Limited
12.2014 - 07.2016
  • Maintained the British Petroleum System, hosting SAP Application for daily operations.
  • Administered client system and reported issues.
  • Successfully met client expectations by implementing necessary database and system upgrades
  • Demonstrated comprehension of the ticketing tool and allocated issues to appropriate teams.

Research Trainee

CFEES, DRDO
  • Completed an 8-week internship in the Center of Fire, Explosives and Environment Safety at DRDO

Education

MBA - Finance

Liverpool Business School, UK
04-2025

MBA - Advanced General Management

Institute of Management Technology
Ghaziabad, UP
06-2024

B.Tech & M.Tech - IDD

IIT(BHU)
01.2014

12th -

Rajiv Gandhi School
01.2009

10th -

CBSE Bal Bharti School
01.2007

Skills

  • Excel, SQL, Hive, R, Superset, Hue, Qubole, MetaBase, Microstrategy, Tableau, RedShift, MixPanel, Salesforce, Zendesk

Accomplishments

  • At IBM India Pvt Limited Organized a skit and played a part in it at IBM India Pvt Ltd
  • Held the position of Training and Placement student Representative for Dept Of Applied Chemistry, IIT (BHU)
  • Held the position in core organizing team for executing and administering the Techno – Management fest of IIT (BHU), TECHNEX and successfully accomplished.

Affiliations

  • Interested in playing badminton in free time and loves to spend time travelling with closed ones

Timeline

Senior Product Analyst

Olacabs
09.2021 - Current

Senior Product Analyst

BlackBuck (Zinka Logistics Private Limited)
05.2018 - 09.2021

Product Analyst

OLA Cabs (ANI Technologies)
08.2016 - 04.2018

SAP Basis Administrator

IBM India Private Limited
12.2014 - 07.2016

Research Trainee

CFEES, DRDO

MBA - Finance

Liverpool Business School, UK

MBA - Advanced General Management

Institute of Management Technology

B.Tech & M.Tech - IDD

IIT(BHU)

12th -

Rajiv Gandhi School

10th -

CBSE Bal Bharti School

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SOMIL JHAWAR