Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Totalworkexperience
Languages
Timeline
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Somil Singh

Somil Singh

New Delhi

Summary

Dynamic leader with a proven track record at Bharat-E-Mart, enhancing sales and customer satisfaction through expert management and data entry skills. Spearheaded innovative customer retention strategies, achieving a 25% increase in loyalty. Excelled in staff education, fostering a motivated team environment. Renowned for driving significant market growth and client acquisition at Udaan Technologies.

Overview

5
5
years of professional experience

Work History

Team Leader

Bharat-E-Mart
NOIDA(U.P)
07.2024 - Current
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Assisted in developing new business proposals for potential customers.
  • Input customer data into system, updating information regularly with changes to buying habits.
  • Documented all customer information, communications, and transactions accurately in our database systems.
  • Assisted in resolving escalated issues from customers or other team members.
  • Coached team members on best practices for achieving success in their roles.

Team Lead

Pharma Rack
New Delhi
04.2023 - 06.2024
  • I am responsible for handling sales and marketing executive and giving month by month growth and highlight GMV achievement and I also got an award for this
  • Monitored competitor activities to stay ahead of the competition in terms of pricing, products.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Managed and retained existing client accounts.

Team Lead

Jio mart
10.2021 - 03.2023
  • I have extensive experience in providing exceptional customer service, resulting in a 20% increase in customer satisfaction ratings over the past year
  • Implemented new training program for customer service representatives, leading to a 15% improvement in first call resolution rate
  • Developed and implemented customer retention strategies, resulting in a 25% increase in customer retention and a 10% increase in repeat business

Business Development Executive

Udaan Technologies
08.2019 - 10.2021
  • - Established and nurtured relationships with 50+ new clients, resulting in a 30% increase in sales revenue
  • - Developed and executed a strategic business plan, leading to a 20% growth in market share within 6 months
  • - Implemented innovative sales strategies, resulting in a 40% boost in client acquisition and retention

Education

B.Com -

Glocal University
Saharanpur
06-2024

12th - Commerce

The National Institute of Open Schooling (NIOS)
Delhi
05-2021

10th - English

The National Institute of Open Schooling (NIOS)
Delhi
05-2019

Skills

  • Management
  • Data Entry
  • Excel
  • Complaint resolution
  • Team motivation
  • Staff education and training
  • Cash handling

Hobbies and Interests

  • Reading books
  • Cricket
  • Listening to songs

Languages

  • Hindi
  • English

Totalworkexperience

5 Years 4 Months

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

Team Leader

Bharat-E-Mart
07.2024 - Current

Team Lead

Pharma Rack
04.2023 - 06.2024

Team Lead

Jio mart
10.2021 - 03.2023

Business Development Executive

Udaan Technologies
08.2019 - 10.2021

B.Com -

Glocal University

12th - Commerce

The National Institute of Open Schooling (NIOS)

10th - English

The National Institute of Open Schooling (NIOS)

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Somil Singh