SOMIL VERMA
Manager-Operations
New Delhi
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
8
8
years of professional experience
Work History
Assistant Manager Operations & Training
Cinepolis India Private Limited
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Food &Beverage Assistant (Shift In charge Butler/ In- Room Dinning)
Trident Gurgaon
07.2016 - 01.2018
- Managed butler operations, attending to VIP guests, addressing guest concerns, and fulfilling their requirements
- Served as a personal Butler for numerous VIP Guests, contributing to elevated guest experiences
- Formulated and revised Standard Operating Procedures, streamlining operational processes
- Simplified existing procedures to improve efficiency
- Demonstrated proficiency in various software platforms, including Micros, Triton, and Opera
- Oversaw the training and onboarding of new staff members
- Conducted regular audits to evaluate team performance and ensure quality standards
- Collaborated with the training department, ensuring comprehensive learning and development opportunities.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Increased customer satisfaction rate 70% by demonstrating excellent customer service etiquette.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Established rapport with customers by providing friendly and attentive service.
- Provided attentive service and proactively assessed guest needs.
- Monitored dining room inventory and replenished as necessary.
Taj Palace, New Delhi
- Assisted in supervisory and operational tasks across all major departments
- Underwent six months of individual training in each of the four major departments
- Gained valuable experience in the hotel industry, including its practices and how to handle various situations
- Enhanced my ability to apply theoretical knowledge to real-world situations.
Education
Bachelor of Science - Hospitality Administration And Management
INSTITUTE OF HOTEL MANAGEMENT JAIPUR
Jaipur, India06.2016
High School Diploma -
N.C. Jindal Public School
New Delhi, India03.2013
High School Diploma -
Sarvodaya School, PASCHIM VIHAR
New Delhi, India04.2011
Skills
- Operations Management
- Project Management
- Employee Performance Evaluations
- Recruiting and interviewing
- Retail Operations
- Customer Relationship Management (CRM)
- Staff Training and Development
- Retail Operations Management
Hobbies and Interests
- Social Work
- Travelling
- Photography
- Exploring New Places
- MUSIC
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Food &Beverage Assistant (Shift In charge Butler/ In- Room Dinning)
Trident Gurgaon
07.2016 - 01.2018
Assistant Manager Operations & Training
Cinepolis India Private Limited
Taj Palace, New Delhi
Bachelor of Science - Hospitality Administration And Management
INSTITUTE OF HOTEL MANAGEMENT JAIPUR
High School Diploma -
N.C. Jindal Public School
High School Diploma -
Sarvodaya School, PASCHIM VIHAR
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