Manohar Somisetty

Name of the Project: Con Edison, Newyork.
Role - Pega Developer
Company Name - CollabPartnerz
June 2025 - Present
Description: The CRMS application is Con Edison’s customer relationship management platform built on Pega to streamline customer service operations, manage service requests, and improve issue resolution time. The system automates end-to-end handling of customer interactions, from logging service cases to dispatching field technicians and tracking resolutions.
Roles and Responsibilities :
Developed case types for handling service outages, billing disputes, and customer inquiries.
Integrated external systems using REST connectors and Pega services.
Created reusable data pages and declarative rules to enhance performance and maintainability.
Traced and debugged critical production issues to ensure operational stability.
Addressed and resolved major defects to stabilize various application flows.
Engaged in development activities, including data transforms and flow design.
Participated in Agile ceremonies, grooming sessions, and peer code reviews.
Name of the Project: Appraisal Xpert (POC- PreSales)
Role - Pega Developer
Company Name- CollabPartnerz
Jan 2025 - April 2025
Description : Appraisal Xpert is an employee performance appraisal management system designed to streamline and automate appraisal process within an organization. The System Enables HR departments to efficiently initiate and manage apparisal cycles, Track progress and ensured structured feedback and approvals across various levels.
Roles And Responsibilities :
Created reusable data pages and declarative rules to enhance performance and maintainability.
Traced and debugged critical production issues to ensure operational stability.
Addressed and resolved major defects to stabilize various application flows.
Engaged in development activities, including data transforms,flow design, Dashboards, Delegated rules for managers, Created and Updated Queue Processors for Uploading the employee data using excel template.
Provided functional and technical knowledge transfer (KT) sessions to new joiners. Created product rule to export the application daily due to Unstable Platform.
Name of the Project : NSW E-Planning (Dasha Changes, Certability APIs and AAC Changes)
Role - Pega Developer
Company Name - CollabPartnerz
Feb 2024 - November 2024
Description: The NSW department requires that for an approved CDC/CC, Principal Certifiers should be able to create and process through APIs. Using proper authentication, the details will be populated to ePlanning portal and upon validation of the data, cases will be processed in the portal.
The NSW department also introduced Return functionality for the Certifiers so that they can send the case back to Applicant/Developer for further information. Existing APIs were modified to cater to this functionality
Responsibilities and Contribution:
Involved in design and development phases, delivering high-quality, reusable, and maintainable code while adapting to frequently changing requirements.
Developed and maintained APIs for creating/updating case data and adding attachments, ensuring robust exception handling and complete scenario coverage.
Created reusable data pages and declarative rules to enhance application performance and scalability.
Actively participated in Agile ceremonies, grooming sessions, and peer code reviews to ensure alignment and continuous improvement.
Authored technical design and unit test documents, and supported the team during unit testing and code migration.
Utilized Tracer, Clipboard, logs, and other debugging tools to resolve issues and ensure application stability.
Monitored PDC alerts to proactively address potential production issues and ensure smooth code transitions.
Resolved critical production defects and stabilized application flows to maintain operational efficiency.

Name of the Project : NSW Major Projects ( PLEP, SSB Changes for Housing reforms)
Role - Pega Developer
Company Name- CollabPartnerz
May 2023 - Feb 2024
Description: Water Infrastructure NSW is responsible for leading the development and delivery of key government water infrastructure projects and programs across the state. We are committed to delivering the world class, water infrastructure projects that will contribute to the safety, security, and sustainability of our valued water resources for our communities and the environment.
Responsibilities and Contribution:
Primarily involved in Design Discussions with the Lead Architect and preparing design documents on the same.
Worked on user stories maintaining good quality code and ensuring fewer defects amidst change in requirements.
Fixed a few UI related issues in the application which are related to case view and letters.
Analyzed the issues caused in production case IDs using Pega logs, finding the root cause, and providing the Temporary/permanent fix based on the issue.
Actively involved in fixing multiple defects raised by the QA team during the migration process.
Worked on Access Role to Object, Access Role Name, Access when, Access groups.
Created and worked on rules - Integrations (Connect Rest), Data Transforms, Activities, Validations, Sections, Decision rules and Circumstancing Template and Definitions, Worked on flow configurations for existing flows.
Developed and deployed Pega applications that streamlined claim processing, reducing turnaround time by 25% and enhancing customer satisfaction.
Good working experience of debugging skills like tracing, Clipboard and watching logs to identify issues.

Name of the Project : NSW Major Projects DPE Waters
Role - Pega Developer
Company Name - CollabPartnerz
Nov 2022 - April 2023
Description: The NSW Planning Portal is an online environment where community, industry and government can work together to better understand and meet their obligations under the Environmental Planning and Assessment Act 1979.
It hosts a range of digital planning services, mapping tools and reporting tools to assist everyone involved in a proposed development.
Responsibilities and Contribution:
Primarily involved in Design Discussions with the Lead Architect and preparing design documents on the same.
Worked on user stories maintaining good quality code and ensuring fewer defects amidst change in requirements.
Created and worked on rules - Data Transforms, Activities, Validations, Sections, Decision rules and Circumstancing Template and Definitions.
Worked on flow configurations for existing flows.
Conducted impact analysis and participated in design discussions.
Created technical documents unit test documents.
Good working experience of debugging skills like tracing and seeing the logs to identify the issues Involved in requirement gathering and analysis.