Summary
Overview
Work History
Education
Skills
Certification
Software
Mobile number
Timeline
Hi, I’m

Somit Kumar

Kolkata,WB
Somit Kumar

Summary

Dedicated and customer-focused Service Desk Specialist with 5 years of experience in providing exceptional technical support and service to clients and employees. Skilled in troubleshooting, resolving, and documenting technical issues related to hardware, software, and applications. Proficient in service desk software and IT service management frameworks.

Overview

5
years of professional experience
2
Certificates

Work History

AML Right Source
Kolkata

IT Helpdesk support specialist
10.2023 - Current

Job overview

  • Desktop support specialist Assets management.
  • IT Helpdesk/ Service Desk worked as a support technician for
    Internal clients.
  • Provided technical support to employees and clients via phone, email, and in-person.
  • Resolved technical issues related to desktops, laptops, printers, software applications and networks.
  • Documented technical issues and resolutions in helpdesk software Jira, Active directory , Microsoft azure.

HCL TECH
Noida

As an Senior Analyst
03.2023 - 09.2023

Job overview

  • IT Helpdesk/ Service Desk worked as a L2 support technician for
    clients from all United States.
  • Provide support for a wide range and constantly evolving
    applications, software & hardware.
  • Identifying and recommending solutions to improve efficiency
    and performance of IT infrastructure.

Capgemini (In contract with Microgreen Technologie
Kolkata

IT Service Desk Engineer
06.2022 - 03.2023

Job overview

  • IT Helpdesk/ Service Desk worked as a L1 support technician for
    clients from all over Canada and the United States.
  • Experienced in testing, troubleshooting and resolving a variety
    of complex technical problems and working on ticketing tools
    (Service now).
  • Worked closely with customers to resolve issues and ensure
    satisfaction.
  • Coordinate other technical issues directly with service.
  • Escalates the issues to the corresponding Bus. Systems Analyst
    and Technical Team or further checking as needed
    providers for second-line support.

Wipro
Kolkata

As an Associate
11.2021 - 04.2022

Job overview

  • Provided technical support to employees and clients via phone, email, and in-person
  • Resolved technical issues related to desktops, laptops, printers, and software applications
  • Documented technical issues and resolutions in helpdesk software
  • Collaborated with other IT teams to resolve complex technical issues
  • Implemented preventative measures to reduce technical issues.
  • Experienced in testing, troubleshooting and resolving a variety of complex technical problems and working on ticketing tools (Service now).

TECH MAHINDRA
Kolkata

As an Associate
10.2020 - 11.2021

Job overview

  • Customer Support - Complaints Handling / Resolution Customer
    Support Inbound Call Center Operations Customer Suppor
  • Guided customers through returns and refund protocol to streamline processes.
  • Effectively managed customer complaints, providing smart solutions or escalating to management.

Education

K.V NO.2 NEW DELHI

HS (12TH) from Science

K.V NO.2 NEW DELHI

MATRICULATION (10TH) from Science

Regent Education and Research Foundation

B Tech

REGENT INSTITUE OF SCIENCE AND TECHNOLOGY

3 Years Diploma (Polytechnic)

Skills

Operating Systems: Windows (all versions)

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Certification

Coursera - Excel skills for Business: Essentials

Software

Jira

Service Now

Active Directory

VDI

Citrix

Logme in

Azure

ERC

Zscaller

Asset Tiger

Meraki

Mobile number

+918910432961

Timeline

IT Helpdesk support specialist

AML Right Source
10.2023 - Current

As an Senior Analyst

HCL TECH
03.2023 - 09.2023

IT Service Desk Engineer

Capgemini (In contract with Microgreen Technologie
06.2022 - 03.2023

As an Associate

Wipro
11.2021 - 04.2022

As an Associate

TECH MAHINDRA
10.2020 - 11.2021

K.V NO.2 NEW DELHI

HS (12TH) from Science

K.V NO.2 NEW DELHI

MATRICULATION (10TH) from Science

Regent Education and Research Foundation

B Tech

REGENT INSTITUE OF SCIENCE AND TECHNOLOGY

3 Years Diploma (Polytechnic)
Somit Kumar