Hi, I’m
SOMITRA KUMAR SHARMA
STORE MANAGER AT RETAIL, E-COMMERCE & AUTOMOBILE
KOLKATA,WESTBENGAL
Summary
I, am result oriented professional having 11+ years of experience managing P&L, Growth and Revenue, Operation and Planning, Business Development and Sales. I, ama team leader with ability to solve problems and achieve the practical outcomes within the deadlines. I, know for excellent operational skills and negotiation skills. I, am experienced in launching operations. I, worked with the other cross functional teams and the leaders on profitability and strategic inputs to improve efficiency in Supply and Operation.
Overview
11
years of professional experience
6
years of post-secondary education
1
Certification
3
Languages
Work History
OLXKOLKATA
Retail Associate Cum Store Manager
12.2021 - 11.2023
Job overview
- Looked entire used car procurement for Kolkata and handled multiple stores.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Responsible for P&L Accountability, C2B Operations, Dealer Grievance, Portfolio Management, Pricing Management, escalation Matrix's, Stock Management, Negotiations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
CARSS 24KOLKATA
RETAIL ASSOCIATE CUM STORE MANAGER
02.2021 - 12.2021
Job overview
- Answered questions about store policies and addressed customer concerns.
- Maximise performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Looked entire used car procurement for Kolkata.
- Solved customer challenges by offering relevant products and services.
- Maintained calm and professionally behaviour in busy, high & stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget
TIMEZONE ENTERTAINMENT PVT. LTD.KOLKATA
VENUE MANAGER
06.2018 - 01.2021
Job overview
- Supervised events from start to finish using effective crowd control methods.
- Provides and ensure excellent customer service at store by identifying current and future service requirements.
- Achieving financial objectives of store topline targets; scheduling expenditures to be in control; analyzing variances; initiating corrective actions.
- Evaluating and controlling shrinkage of stock to 1%.
- Inventory FIFO & LIFO done as per GRN.
- Responsible for recruiting, selecting, orienting, training and also retaining team at store.
- Preparing various sales reports, and analyzing for profitability strategy along with the Operations Head.
- Maintains the stability and reputation of the store by complying with legal requirements.
- Supervise the safety of staff, customers, and company property.
- Liaise with mall management, vendors etc.
- Actively promote the center within the locality. And adherence to company Code of Ethics.
- Be responsible for the regular collection of money.
- Responsible for the correct banking of all monies by all center staff.
- To delegate tasks/duties to all staff – bookwork, cleaning, minor technical repairs, follow up to ensure work is done.
- Coached 26+ sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained P&L and entire operations, implemented promotional events to increase footfall.
- Increased sales by 35% with special displays and promotions.
- Assisted in recruiting, hiring and training of team members.
BHANDARI AUTOMOBILE PVT. LTD.KOLKATA
TEAM LEADER
05.2017 - 06.2018
Job overview
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Per car sale maintain as per given target.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Lead and manage high-performing sales team, fostering collaborative and results-oriented environment.
- Set clear sales targets, KPIs, and performance metrics for the team, ensuring alignment with overall company goals.
- Develop and execute strategic sales plans to expand our market presence and maximize revenue opportunities.
- Coach, mentor, and provide ongoing training to team members, empowering them to enhance their skills and achieve their full potential.
- Identify new market segments and customer segments, devising tailored strategies to penetrate these markets effectively.
- Collaborate with the marketing department to develop compelling sales campaigns and promotional initiatives.
- Monitor and analyze sales data and trends to provide insights for continuous improvement.
- Build and maintain strong relationships with key clients and partners, addressing their needs and ensuring exceptional customer satisfaction.
- Report regularly to senior management on team performance, forecasts, and areas for growth.
- Stay updated on industry trends, competitor activities, and emerging market opportunities.
- Maintaining Stock of amount 4 to 5 crore as per demand.
- Inventory FIFO & LIFO done as per GRN.
- Maintain proper sheet & shrinkage be under 3%
- Established open and professional relationships with team members to achieve quick resolutions for various issues
R S ENTERPRISEKOLKATA
CATERING SUPERVISOR
04.2012 - 11.2014
Job overview
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Maintained close working relationships with food and beverage director, head chef, and banquet manager.
- Analysed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Visited venues before events to assess kitchen facilities and make thorough labour and equipment plans.
- Controlled expenses and boosted profitability by managing food and labour costs.
- Monitored food preparation, production, and plating for quality control.
- Managed and motivated employees to be productive and engaged in work.
SHREE KRISHNA INTERNATIONALKOLKATA
OPERATIONAL MANAGER
07.2010 - 03.2012
Job overview
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Prepared monthly resort audits for review.
- Supervised team of 8 no. front desk agents and helped to resolve issues arising during shifts.
- Provided exceptional service and assistance to guests upon check-in.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Implemented successful strategies to increase customer satisfaction.
Education
SUBHAS BOSE INSTITUTE OF HOTEL MANAGEMENTKOLKATA
BSC In Hotel Management, Catering Technology & To from Hotel Management
11.2006 - 09.2010
KENDRIYA VIDYALAYA OF DUMDUMKOLKATA
No Degree from HSC
04.2005 - 06.2006
KENDRIYA VIDYALAYA JODHPURJODHPUR
No Degree from METRIC
04.2003 - 07.2004
Skills
Sales expertise
Store opening and closing
Cash Handling
Product and service sales
Work under pressure
Problem-Solving
Computer knowledge
Scheduling flexibility
Work in flexible hours
Ability to deal with customers
Ability to work with others as a member of a team
Ability to manage operations
Ability to develop and maintain a safe workspace
Ability to plan and organise work
Certification
DIPLOMA IN INFORMATION TECHNOLOGY
Timeline
Retail Associate Cum Store Manager
OLX
12.2021 - 11.2023
RETAIL ASSOCIATE CUM STORE MANAGER
CARSS 24
02.2021 - 12.2021
VENUE MANAGER
TIMEZONE ENTERTAINMENT PVT. LTD.
06.2018 - 01.2021
TEAM LEADER
BHANDARI AUTOMOBILE PVT. LTD.
05.2017 - 06.2018
CATERING SUPERVISOR
R S ENTERPRISE
04.2012 - 11.2014
OPERATIONAL MANAGER
SHREE KRISHNA INTERNATIONAL
07.2010 - 03.2012
DIPLOMA IN INFORMATION TECHNOLOGY
01-2010
SUBHAS BOSE INSTITUTE OF HOTEL MANAGEMENT
BSC In Hotel Management, Catering Technology & To from Hotel Management
11.2006 - 09.2010
KENDRIYA VIDYALAYA OF DUMDUM
No Degree from HSC
04.2005 - 06.2006
KENDRIYA VIDYALAYA JODHPUR
No Degree from METRIC
04.2003 - 07.2004