ROHIT GHOSH
Raipur
Summary
Dynamic Operations Leader with 25 years of experience in Facility Management, Sales and Marketing, and Business Development, specializing in enhancing operational efficiency and customer satisfaction across retail and hospitality sectors.
Overview
29
29
years of professional experience
Work History
General Manager of Operations
Sai Sai Services Pvt Ltd
Raipur
09.2025 - 12.2025
- Responsible for overseeing end-to-end Facility Management services, including Housekeeping, Repair & Maintenance, Horticulture, Canteen Operations, and Dine-In Area Services.
My role also involved Vendor Management, Team Training & Development, and driving cost-effectiveness initiatives to optimize operational efficiency while maintaining high service standards.
Mall Manager
Avinash Magneto Mall
Raipur
01.2023 - Current
- Ensure tenant compliance with mall protocols to maintain a secure and orderly environment
- Build and maintain strong relationships with tenants by fostering open communication and supporting tenant needs
- Coordinate CAM charge collections in collaboration with the commercial team to ensure timely payments
- Oversee the leasing of all shops, kiosks, and BTL activations to maximize occupancy and optimize revenue opportunities
- Liaise with government officials to secure clearances and ensure compliance for seamless mall operations
- Collaborate with departments such as Security, Fire, Housekeeping, and Parking to support efficient and safe daily mall operations
- Conceptualize and execute innovative customer services and experiences including shopping festivals, food festivals, seasonal decorations, and themed events to drive foot traffic and customer engagement
- Plan and execute events within the mall to enhance the shopping experience and support marketing objectives
- Swiftly address and resolve customer complaints with professionalism to uphold service quality and customer satisfaction
- Ensure the recruitment, training, and motivation of employees to maintain high standards of customer service and operational effectiveness
- Premier Shopping Destination
Sales & Marketing Manager
Bonzelo Foods
Raipur
10.2020 - 06.2022
- Set up kiosks at premium residential societies and trade fairs to increase brand awareness and provide opportunities for product sampling
- Create and implement quarterly marketing calendars, ensuring team adherence to scheduled activities and initiatives
- Review sales performance regularly to identify growth opportunities and drive an increase in the company's market share
- Oversee the recruitment and hiring of sales and marketing personnel to build a capable and motivated team
- Coordinate and execute targeted radio campaigns to enhance brand recognition and expand audience reach
- Leading Food Enterprise Operating in Raipur
Cluster Head
INOX Leisure Limited
01.2010 - 12.2019
- Develop strategic business plans to drive revenue growth and expand market share through effective planning and execution
- Manage costs and optimize EBITDA by implementing cost control measures and enhancing operational efficiency
- Ensure compliance with safety protocols and legal requirements to maintain a safe and compliant operating environment
- Oversee SOPs, facility upkeep, and maintenance to ensure high standards in operational consistency and facility management
- Ensure audit compliance and timely closure of internal audit reports to maintain accountability and adherence to internal standards
- One of India's top multiplex chains
Area Manager
Global Franchise Architects
Hyderabad
07.2009 - 03.2010
- Ensure store profitability through effective management and cost control strategies
- Conduct regular store audits and provide coaching to teams for continuous improvement and operational excellence
- Support team recruitment and training to build a skilled workforce focused on achieving operational goals
- Ensure high levels of customer satisfaction by delivering exceptional service and addressing customer needs
- Global leader in building, operating, and franchising specialty retail brands
Deputy Manager
Reliance Retail
Hyderabad & Vizag
12.2006 - 06.2009
- Conduct store visits to ensure strict adherence to SOPs, maintaining operational consistency and compliance across locations
- Drive store profitability by implementing effective cost control measures and optimizing sales strategies
- Benchmark market performance and motivate staff to enhance productivity and achieve operational goals
- Review daily targets and develop promotional strategies to drive sales and meet business objectives
- Manage inventory and vendor relationships to ensure efficient supply chain operations and product availability
- India's largest retailer
District Operations Manager
Domino's Pizza
Kolkata & Hyderabad
01.2000 - 11.2006
- Ensure store profitability by managing costs, optimizing sales, and implementing effective operational strategies
- Train and develop teams to enhance performance, deliver exceptional customer service, and maintain high operational standards
- Handle customer interactions professionally to ensure satisfaction and build loyalty
- Execute local store marketing initiatives to drive foot traffic and increase brand awareness in the community
- Conduct regular store audits to ensure compliance with operational standards, SOPs, and quality control measures
- World leader in pizza delivery
Team Member
Pizza Hut
New Delhi
01.1997 - 12.2000
- Ensure customer satisfaction by delivering exceptional service and addressing customer needs effectively
- Oversee outlet cleanliness to maintain a safe, welcoming environment in line with brand standards
- Manage inventory and indenting to ensure optimal stock levels and efficient supply chain operations
- American multinational pizza restaurant chain
Education
Hotel Management -
IAM Kolkata
05.1997
Skills
- Operational Management
- Compliance
- Brand Awareness
- Customer Engagement
- Facility Management
- Vendor Management
- Performance Analysis
- Continuous Improvement
- Internal Auditing
- Quality Assurance
- Standard Operating Procedure Development
Hobbies and Interests
Listening Music
Personal Information
Date of Birth: 06/28/76
Languages
- Hindi
- Bengali
- English, Proficient
- Hindi, Native
- Bengali, Native
Timeline
General Manager of Operations
Sai Sai Services Pvt Ltd
09.2025 - 12.2025
Mall Manager
Avinash Magneto Mall
01.2023 - Current
Sales & Marketing Manager
Bonzelo Foods
10.2020 - 06.2022
Cluster Head
INOX Leisure Limited
01.2010 - 12.2019
Area Manager
Global Franchise Architects
07.2009 - 03.2010
Deputy Manager
Reliance Retail
12.2006 - 06.2009
District Operations Manager
Domino's Pizza
01.2000 - 11.2006
Team Member
Pizza Hut
01.1997 - 12.2000
Hotel Management -
IAM Kolkata