SOMNATH DAS
Customer Service Represntative(CSR)
Kolkata
Summary
To secure a responsible career opportunity to fully utilize my training and skills, while working in a challenging environment where I can equally contribute to the growth of an organization along with my professional and personal growth. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Work History
Trainee in F&B Service Department
Restaurant
- Got experience in restaurant as a trainee in F&B Service Department
- Interacting and solving guest issues with unique tactic skills and got some experience working in specialty restaurant and banquets.
Room Attendant
NOVOTEL Kolkata
- Worked as Room Attendant in House Keeping Department at NOVOTEL Kolkata for 3 months.
Customer Service Associate
Reliance Jio
7 2021
- Maintaining Customer relationship by responding to inquiries via documenting actions
- Monitoring the Customer satisfaction levels and maintaining it above 98%
- Assisting in creating ways for delivering excellent customer service for better handling of challenging issues
- Developing performance metrics to assist with driving business results
- Taking live chats as it is a blended process to resolve issues by escalations by maintaining AHT levels above 95%.
Education
B.S.C in Hospitality and Hotel Management -
GPA: 7.9
12th - undefined
GPA: 69%
10th - undefined
GPA: 75%
Skills
Project Support
Summerinternshipprojects
Got experience in restaurant as a trainee in F&B Service Department. Interacting and solving guest issues with unique tactic skills and got some experience working in specialty restaurant and banquets. Worked as Room Attendant in House Keeping Department, NOVOTEL Kolkata, 3 Months
Skillstraits
- Interpersonal Skills
- Analytical Skills
- MS Office
- Negotiation Skills
- Flexibility
- Time Management
Disclaimer
I do hereby declare that the above mentioned information is correct and up to the best of my knowledge and I bear the responsibility for the authenticity of the data provided
Tavelling
One of the great joys of traveling as a hobby is the opportunity for personal growth. It challenges you to step outside your comfort zone, adapt to new situations, and broaden your perspective on the world. It can also be a fantastic way to unwind and recharge from the daily grind, providing a refreshing change of scenery and pace.
Timeline
Trainee in F&B Service Department - Restaurant
Room Attendant - NOVOTEL Kolkata
Customer Service Associate - Reliance Jio
7 2021
IHM Bhubaneswar - B.S.C in Hospitality and Hotel Management,
S.E RLY Mixed H.S School - 12th,
S.E RLY Mixed H.S School - 10th,
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