Somnath Mazumdar
Subject Matter Expert
Jamshedpur,
Summary
To work with a rapidly growing organization with a dynamic environment to achieve goals of organization with my best efforts. To be a successful professional by directing all my knowledge and skills to attain personal and organizational goals.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Subject Matter Expert
Tech Mahindra
Jamshedpur
08.2021 - Current
- Providing help and support to associates and team members in providing resolutions to customer queries
- Designed and prepared reports, studies and related documentation.
- Collaborated with management to identify and prioritize new development concepts.
- Identified and recommended new policy based on KPI.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Analyzed business problems, identifying root causes and developing robust solutions.
Customer Support Associate
Tech Mahindra
Jamshedpur
08.2020 - 08.2021
- Associate in Flipkart chat and blended process
- Aim to resolve customer queries and issues through chat and calls
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Provided seller support on refunds, posted feedback and policy changes.
Education
Bachelor of Computer Application -
Kolhan University
Higher Secondary -
Kerala Public School
Secondary -
Kerala Public School
04.2001 -
Skills
Teamworkundefined
Additional Information
- Nationality:- Indian
- Date of Birth:- April 11, 1994
- Father's Name:- Chanchal Mazumdar
- Mother's Name:- Indrani Mazumdar
Activities
- Member of Social Welfare
- Supporting various NGOs
- Active participation in social events
Timeline
Subject Matter Expert
Tech Mahindra
08.2021 - Current
Customer Support Associate
Tech Mahindra
08.2020 - 08.2021
Secondary -
Kerala Public School
04.2001 -
Bachelor of Computer Application -
Kolhan University
Higher Secondary -
Kerala Public School
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