Somnath Mondal
Ghaziabad
Summary
Dynamic professional with extensive experience as a Senior Chat Representative at Amazon, excelling in effective communication and analytical thinking. Proven track record in delivering exceptional customer support and resolving complex queries, enhancing user satisfaction. Proficient in Microsoft Office, demonstrating strong attention to detail and multi-tasking capabilities to drive results.
Overview
8
8
years of professional experience
Work History
Senior Chat Representative
Amazon
Noida
05.2024 - 06.2024
- Handling Amazon Chat Support.
- Helping users to track there delivery orders
- Providing the informational resolution for queries related to Amazon & its worldwide services
- Share feedback to the management so that needful can be done.
Senior Chat Representative
Amazon
Noida
05.2023 - 02.2024
- Handling Amazon Chat Support
- Providing the informational resolution for queries related to Amazon & its worldwide services
- Helping users to track there delivery orders
- Providing solution for Amazon devices app error on Alexa, Prime Videos etc
- Share feedback to the management so that needful can be done
- Later on I was moved as experts/support wherein I was supporting new batches and helping them clear their accreditation
Customer Support Executive
Concentrix Daksh
Noida
04.2023 - 04.2023
- Updated databases with new and modified customer data.
- Provided detailed information about products and services.
- Maintained accurate records of customer interactions.
Eye Ophthalmologist
Lenskart
Faridabad
04.2018 - 12.2019
- Helping customers to fill up the eye power forms and guide them until the order is completed
- Providing the informational resolution for queries related to Lenskart offers and website.
- Updating eye powers for online\offline orders
Eye Ophthalmologist
Dealskart
Faridabad
04.2018 - 03.2019
- Updating eye powers for online/offline orders
- Providing the informational resolution for queries related to Lenskart offers and website
- Handling Lenskart Chat Support via whatsapp
- Helping customers to fill up the eye power forms and guide them until the order is completed
Eye Ophthalmologist
Dealskart
Faridabad
04.2017 - 04.2017
- Updating eye powers for online\offline orders
- Providing the informational resolution for queries related to Lenskart offers and website.
- Handling Lenskart Chat Support via whatsapp
- Helping customers to fill up the eye power forms and guide them until the order is completed
Eye Ophthalmologist
Dealskart
Faridabad
04.2017 - 04.2017
- Updating eye powers for online\offline orders
- Providing the informational resolution for queries related to Lenskart offers and website.
- Helping customers to fill up the eye power forms and guide them until the order is completed
- Handling Lenskart Chat Support via whatsapp
Customer Support Exicutive
CONCENTRIX DAKSH
Noida
05.2017 - 05.2017
- Responded to customer inquiries via phone, email and chat.
- Provided detailed information about products and services.
Senior Representative
Ienergizer Hyundai
Noida
05.2016 - 08.2017
- Seek out vehicles that match customer preferences or with existing customers who may be looking to upgrade
- Encourage test drives to get customers behind the wheel and use opportunities to explain the best feature
- Representing the company at trade exhibitions, events and demonstrations
- Contact new and existing customers to check on vehicle needs & respond quickly to all customers' requests
Education
BBA -
Subharti university
01.2022
12th -
UP Board
10th -
ICSE Board
Diploma in Cyber Law and DBMS - Database Management System
Skills
- Microsoft Office proficiency
- Effective communication skills
- Attention to detail
- Analytical thinking
- Multi-tasking capabilities
Hobbies and Interests
- Everything related to Automobile
- Gaming
Languages
- English
- Hindi
- Bengali
Personal Information
Nationality: Indian
Timeline
Senior Chat Representative
Amazon
05.2024 - 06.2024
Senior Chat Representative
Amazon
05.2023 - 02.2024
Customer Support Executive
Concentrix Daksh
04.2023 - 04.2023
Eye Ophthalmologist
Lenskart
04.2018 - 12.2019
Eye Ophthalmologist
Dealskart
04.2018 - 03.2019
Customer Support Exicutive
CONCENTRIX DAKSH
05.2017 - 05.2017
Eye Ophthalmologist
Dealskart
04.2017 - 04.2017
Eye Ophthalmologist
Dealskart
04.2017 - 04.2017
Senior Representative
Ienergizer Hyundai
05.2016 - 08.2017
BBA -
Subharti university
12th -
UP Board
10th -
ICSE Board
Diploma in Cyber Law and DBMS - Database Management System
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