Summary
Overview
Work History
Education
Skills
Languages
Attributes
Disclaimer
Timeline
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Somnath Mondal

Summary

Looking for a challenging career in the field of an IT support position with an exciting, innovative and ambitious company that offers room for progression.

An Honest, Hardworking personnel with ability to achieve goals. Confident, Good interactive Skills, An Effective and eager team member and with excellent client interaction Skills.

Overview

7
7
years of professional experience

Work History

System Engineer

Shell India Market Private limited
12.2023 - Current
  • Configured, deployed, and maintained firewalls (e.g., Cisco ASA,Fortinet) to secure enterprise networks.
  • Designed and implemented firewall policies, rules, and access control lists (ACLs) to ensure compliance with security standards.
  • Monitored and analyzed firewall logs to identify and mitigate security threats, intrusions, and policies violations.
  • Conducted firewall upgrades, patches, and maintenance to enhance security and performance.
  • Implemented VPN configurations (IPSec, SSL) to secure remote access and site-to-site connectivity.
  • Troubleshoot network connectivity issues related to firewall rules, NAT, and traffic flow.
  • Developed and maintained firewall documentation, including policies, procedures, and topology diagrams.

System Engineer

Tata Consultancy Services
02.2022 - 12.2023
  • Working as a Network Support Engineer for TCS' largest Retail client and responsible to solution and resolve critical network issues.
  • Working in NOC model.
  • LAN troubleshooting and configuration performed depends on production requirements.
  • New device configuration to get into production.
  • New AP installation using Aruba Wireless Lan controller, Switch port configuration to connect to AP.
  • Doing follow up with various ISP's.
  • Working in various projects like LCM,4G failover test, Broad Band cut over.
  • Working on voice process on Cisco and Avaya (extension assignment and deletion, voice mail configures, EC500 activation, Paging and intercom issue, new phone configures and various troubleshooting).
  • IOS or code Evaluation and up-gradation of router, switches and firewalls.
  • Service level management including incident management and responding to tickets as per established SLAs.
  • Change Implementation on Network infrastructure hardware to correct errors and enhance functionality.
  • Ensuring 3rd party vendor contracts and warranties are up to date.
  • Migrating Aruba APs to Aruba Central.
  • Implementing Fortinet SD WAN in our Production.
  • Process development for improving operational efficiencies, as well as identifies/implements automation tools for existing manual processes.
  • Internet Circuit Cutover in our production.
  • Troubleshooting in coordination with the Client network team for WAN and LAN related issues.
  • Maintenance, Monitoring and configuration of LAN and WAN network. The network consists of, Catalyst 2960 / 3550 / 3750, Cisco routers 3845 / 3945 Series, Aruba A7010 controller, Aruba switches 2930M / 3810M, FortiGate FW.

Service Desk Analyst

British Telecom
08.2020 - 02.2022
  • End User Support 24x7 Environment.
  • Troubleshoot and provide technical analysis concerning network device issues like router, switch, voice gateway etc.
  • Remote base Troubleshooting.
  • Monitoring the network device.
  • E-mail Handling, Incident Ticket Handling, and Event monitoring service Desk.
  • Creating documents for smoothing the process and providing good service to the customer.
  • Handling cisco switch, router, firewall, voice gateway.
  • Stakeholder handling.
  • Major incident management.

Technical Support Engineer

Renovation Automation Services Pvt. Ltd
10.2018 - 05.2020
  • Company Overview: Project Name: - PricewaterhouseCoopers
  • End User Support 24X7 environment.
  • Troubleshoot and provide technical analysis concerning operating system, network, and application performance issues to resolution.
  • Remote base Troubleshooting.
  • System Imaging and configuration with all the application installation.
  • Establishing the needs of users and monitoring user access and security.
  • Monitoring performance and managing parameters to provide fast responses to front-end users.
  • E-mail Handling, Incident Ticket Handling, Service Desk.
  • Developing, managing and testing back-up and recovery plans.
  • Ensuring that storage and archiving procedures are functioning correctly.
  • Managed and administered Windows/Linux systems - Performed periodic maintenance, provided technical support and executed systems engineering.
  • Designing, Implementing, installing and configuring Microsoft Windows 2012 r2 in virtual Platform.
  • Troubleshoot and provide technical analysis concerning operating system, network, and application performance issues to resolution.
  • Maintained the timely back-up of important data and management resources.
  • Anti-Virus updating and maintaining reports on regular basis.
  • Provide support for backup/recovery and disaster recovery solutions.
  • Managing & remote administration, user rights, accounts, policies, group policies and network resources.
  • Maintained, upgraded and trouble-shooted the PC hardware and congressional office LAN networks.
  • Provided both hardware and software support to the clients.
  • Monitor and manage hardware, software, and security (clients for anti-virus, spam filtering, spyware detection and removal, etc.).
  • Troubleshoots problems with operating systems, network access and a variety of software applications.
  • Project Name: - PricewaterhouseCoopers

Education

Bachelor of Science - Computer Science

Calcutta University
Kolkata, India
08-2018

Skills

  • Cisco routing
  • OSPF
  • BGP
  • IP Routing
  • Cisco Switching
  • STP
  • VTP
  • VLAN
  • LACP
  • HSRP
  • VRRP
  • FortiGate
  • Cisco ASA
  • Aruba Wireless Lan controller
  • Switch port configuration
  • Solar winds Orion
  • Aruba UXI portal
  • Aruba Central
  • Nagios
  • Cisco Meraki
  • Service Now
  • NGSD
  • BMC remedy
  • Catalyst 2960
  • Catalyst 3550
  • Catalyst 3750
  • Cisco routers 3845
  • Cisco routers 3945
  • Cisco routers 1841
  • Cisco routers 7200
  • Cisco routers 1002 Series
  • Aruba A7010 controller
  • Aruba switches 2930M
  • Aruba switches 3810M
  • FortiGate FW 201E
  • DMVPN
  • IPSEC
  • GRE

Languages

Bengali
English
Hindi

Attributes

  • An Honest, Hardworking personnel with ability to achieve goals.
  • Confident, Good interactive Skills.
  • An Effective and eager team member and with excellent client interaction Skills.

Disclaimer

I hereby declare that the above -Mentioned information is Correct up to my base of my knowledge and I bear the responsibility for the Correctness of the mentioned particulars.

Timeline

System Engineer

Shell India Market Private limited
12.2023 - Current

System Engineer

Tata Consultancy Services
02.2022 - 12.2023

Service Desk Analyst

British Telecom
08.2020 - 02.2022

Technical Support Engineer

Renovation Automation Services Pvt. Ltd
10.2018 - 05.2020

Bachelor of Science - Computer Science

Calcutta University

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Somnath Mondal