Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SOMNATH SAHA

Sales Manager_Real Estate
Bengaluru,KA

Summary

Experienced Sales Manager with over 3 years of experience in Real Estate and Customer Support industries. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

4
4
Certifications
5
5
years of post-secondary education
4
4
years of professional experience

Work History

Sales Manager

ICICI HFC
Bengaluru, Karnataka
08.2019 - Current
  • Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in Bengaluru area.
  • Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
  • Compared, researched and appraised properties.
  • Communicated with clients to understand property needs and preferences.
  • Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
  • Educated clients on sales and buying processes and advised buyers on making decisions.
  • Coordinated appointments to show marketed properties.
  • Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
  • Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.

Sr. Relationship Manager Executive

NoBroker
Bengaluru, Karnataka
03.2019 - 08.2020
  • Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in Mumbai-Pune area.
  • Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
  • Compared, researched and appraised properties.
  • Communicated with clients to understand property needs and preferences.
  • Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
  • Educated clients on sales and buying processes and advised buyers on making decisions.
  • Coordinated appointments to show marketed properties.
  • Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
  • Generated leads for sales and rental properties through cold calls and referrals.

Sr. Representative _ Operations

Concentrix
Bengaluru, Karnataka
05.2017 - 11.2018
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Responded to customer requests for products, services and company information.

Education

Bachelor of Technology - Mechanical Engineering

SRM University
Chennai, Tamil Nadu
05.2011 - 12.2015

Skills

    Business development and planning

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Certification

Website: www.udemy.com

Timeline

Sales Manager

ICICI HFC
08.2019 - Current

Sr. Relationship Manager Executive

NoBroker
03.2019 - 08.2020

Sr. Representative _ Operations

Concentrix
05.2017 - 11.2018

Bachelor of Technology - Mechanical Engineering

SRM University
05.2011 - 12.2015

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SOMNATH SAHASales Manager_Real Estate