SOMNATH SAHA
Sales Manager_Real Estate
Bengaluru,KA
Summary
Experienced Sales Manager with over 3 years of experience in Real Estate and Customer Support industries. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
Certifications
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Sales Manager
ICICI HFC
Bengaluru, Karnataka
08.2019 - Current
- Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in Bengaluru area.
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Compared, researched and appraised properties.
- Communicated with clients to understand property needs and preferences.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Educated clients on sales and buying processes and advised buyers on making decisions.
- Coordinated appointments to show marketed properties.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Generated leads for sales and rental properties through cold calls and referrals.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Sr. Relationship Manager Executive
NoBroker
Bengaluru, Karnataka
03.2019 - 08.2020
- Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in Mumbai-Pune area.
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Compared, researched and appraised properties.
- Communicated with clients to understand property needs and preferences.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Educated clients on sales and buying processes and advised buyers on making decisions.
- Coordinated appointments to show marketed properties.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Generated leads for sales and rental properties through cold calls and referrals.
Sr. Representative _ Operations
Concentrix
Bengaluru, Karnataka
05.2017 - 11.2018
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Responded to customer requests for products, services and company information.
Education
Bachelor of Technology - Mechanical Engineering
SRM University
Chennai, Tamil Nadu 05.2011 - 12.2015
Skills
Business development and planning
Verbal and written communication
Operations
Marketing strategy
Sales presentations
Sales Reporting
Relationship building
CRM
Technical Support
Good listening skills
Complaint resolution
Innovative marketing strategist
Property assessments
Presenting
Virtual tour creation
Property tours and inspections
Sales closing
Investment property expert
Business Development
Client Service
Customer Relations
Customer service
Problem solving strength
Interpersonal communication skills
Revenue Generation
Negotiation
Collections
Certification
Website: www.udemy.com
Timeline
Sales Manager
ICICI HFC
08.2019 - Current
Sr. Relationship Manager Executive
NoBroker
03.2019 - 08.2020
Sr. Representative _ Operations
Concentrix
05.2017 - 11.2018
Bachelor of Technology - Mechanical Engineering
SRM University
05.2011 - 12.2015