SOMNATH SAHA
Sales Manager_Real Estate
Bengaluru,KA
Summary
Experienced Sales Manager with over 3 years of experience in Real Estate and Customer Support industries. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
Certifications
5
5
years of post-secondary education
4
4
years of professional experience
Work History
Sales Manager
ICICI HFC
Bengaluru , Karnataka
2019.08 - Current
- Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in Bengaluru area.
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Compared, researched and appraised properties.
- Communicated with clients to understand property needs and preferences.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Educated clients on sales and buying processes and advised buyers on making decisions.
- Coordinated appointments to show marketed properties.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Generated leads for sales and rental properties through cold calls and referrals.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
Sr. Relationship Manager Executive
NoBroker
Bengaluru , Karnataka
2019.03 - 2020.08
- Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in Mumbai-Pune area.
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Compared, researched and appraised properties.
- Communicated with clients to understand property needs and preferences.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Educated clients on sales and buying processes and advised buyers on making decisions.
- Coordinated appointments to show marketed properties.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
- Generated leads for sales and rental properties through cold calls and referrals.
Sr. Representative _ Operations
Concentrix
Bengaluru , Karnataka
2017.05 - 2018.11
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Responded to customer requests for products, services and company information.
Education
Bachelor of Technology - Mechanical Engineering
SRM University
Chennai, Tamil Nadu 2011.05 - 2015.12
Skills
Business development and planning
Certification
Website: www.udemy.com
Timeline
Sales Manager
ICICI HFC
2019.08 - Current
Sr. Relationship Manager Executive
NoBroker
2019.03 - 2020.08
Sr. Representative _ Operations
Concentrix
2017.05 - 2018.11
Bachelor of Technology - Mechanical Engineering
SRM University
2011.05 - 2015.12
Marketing, Google Analytics, Website creation.
Course Contents: Strategy, Social Media Marketing, SEO, YouTube, Email, Facebook
Course Name: The Complete Digital Marketing Course: 12 Courses in 1
Website: www.udemy.com