Sompa Mondal

● Proficient in Google Ads Campaign Curation (Dynamic Call Out- DCO).

● Check the quality of the content for advertisements. Ensure that the text content that goes online is not offensive or violates any copyright laws.

● Part of Google digital marketing team to extract callout's for Google Ads. Prepare Ad Content and Creatives.

● Review Contents given by client - Comments/ edit

● Implemented creative ways to improve customer relationship and growth by optimizing the advertiser’s Google Ads campaigns.

● Assisting customers with identifying solutions and troubleshooting issues related to Amazon devices & digital content.

● Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rates.

● Developing and achieving performance goals and objectives in line with the network wide vision and goals.

● Customer contact handling, focusing on Quality Assurance Processes and KPIs.

● Taking ownership of Customer issues and troubleshooting via email, chat and phone.

● Maintain an updated knowledge of the organization's products, services and policies.

● Escalating the unresolved issues to appropriate internal teams.

● Possessing the ability to multi-task seamlessly and meet the company’s deadlines.

● Identified issues, analyzed information and provided solutions to problems.