Somu Sekhar Patibandla
Vijayawada
Summary
Dynamic leader with proven success at Hotel Anu Grand, enhancing customer satisfaction and loyalty through strategic business administration and effective staff management. Skilled in documentation, reporting, and team leadership, with a knack for decision-making and relationship building. Achieved significant improvements in operational efficiency and service quality by implementing innovative inventory and brand management techniques.
Overview
8
8
years of professional experience
Work History
Manager
Hotel Anu Grand
Vijayawada
06.2020 - 10.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Monitored staff performance and addressed issues.
- Analyzed market trends and competitor activity to inform business strategy.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Implemented quality control measures to uphold company standards.
Assistant Manager
Vijayawada Gas Company
Vijayawada
03.2017 - 04.2020
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Collaborated with management on developing strategic plans for achieving business goals.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Education
Bachelor of Science - E.E.E.
M.V.R College Of Engineering& Technology
Paritala,Vijayawada04-2015
Associate of Science - E.E.E.
Govt Polytechnic College
Kandukur04-2012
High School Diploma -
Aravinda High School
Kunchnapalli,Guntur04-2009
Skills
- Business administration
- Documentation and reporting
- Customer service
- Decision-making
- Staff management
- Team leadership
- Brand management
- Negotiation
- Relationship building
- Inventory management
Languages
Telugu
First Language
English
Upper Intermediate (B2)
B2
Affiliations
- supervised the daily operations of a 50 Room Anu Grand Hotel And Service Apartment By Developing Schedules And Monitoring And performance of 15 staff members
- Developed An Incentive program for housekeepers that boosted by productivity.
- collaborated with office teams to communicate daily needs of Hotel.
- Improving Cleaning & Sanitation in the Hotel
- Developed And maintained Relationship With Corporate Clients,Resulting In a30% Increase in Corporate Bookings.
Accomplishments
- Received Best Leader Award In Vijayawada Gas Company In 2018.
- Received Best Event Planing Skill Award In Hotel Anu Service Apartment In 2022.
- Received Best Employee Award By Reaching 130% Target In Hotel Anu Grand In 2023
Timeline
Manager
Hotel Anu Grand
06.2020 - 10.2024
Assistant Manager
Vijayawada Gas Company
03.2017 - 04.2020
Bachelor of Science - E.E.E.
M.V.R College Of Engineering& Technology
Associate of Science - E.E.E.
Govt Polytechnic College
High School Diploma -
Aravinda High School
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