Somusundaram S

A results-driven hospitality leader specializing in pre-opening execution and business transformation, with proven experience across remote locations and standalone hotel properties.

Expertise in setting up hotel operations from the ground up, including SOP development, strategic hiring, and operational structuring to ensure a strong and sustainable launch.

Demonstrated ability to streamline revenue channels, optimize costs, and implement performance-driven strategies that maximize ROI. Skilled in building market presence through brand tie-ups, corporate alliances, and business partnerships to ensure consistent revenue flow and long-term stability.

Adept at stabilizing high-attrition environments, aligning ownership expectations with operational realities, and creating scalable systems that transform underperforming assets into profitable, guest-focused businesses.

• Tirupati | Kochi | Bengaluru | Chennai | Hyderabad
  Flagship: Tirupati (144 Rooms – Largest Inventory in Market)
  Spearheaded pre-opening and launch of Tirupati’s largest premium hotel asset
  Introduced first-of-its-kind rooftop swimming pool, enhancing positioning and ADR
  Leveraged direct access to Andhra Pradesh’s largest convention centre, unlocking large-scale MICE and banquet revenue
• Business & Financial Impact
  Delivered 30% revenue growth in Year 1
  Achieved 20% increase in guest satisfaction & 15% growth in repeat business
  Reduced operating costs by 18% through procurement optimization and lean staffing
  Strengthened EBITDA performance through F&B and banquet monetization strategies
  Improved GOP margins through cost discipline and revenue mix optimization
• Strategic Leadership
  Built complete operational ecosystem:
  SOPs
  Brand standards
  Revenue frameworks
  Guest experience architecture
  Introduced cluster-level governance systems:
  Cost control dashboards
  Revenue tracking mechanisms
  Performance benchmarking
  Led multi-city operations with centralized strategy across:
  Sales
  Procurement
  F&B
  Operational Excellence
  Implemented sustainability initiatives reducing energy consumption by 30%
  Standardized operations across cluster, improving consistency and efficiency
• Maximized profitability with revenue management techniques such as forecasting demand patterns and adjusting pricing accordingly.
• Improved employee morale and reduced turnover by fostering a positive work environment through open communication channels and recognition programs.
• Established successful partnerships with local businesses to generate additional revenue streams and increase brand awareness.
• Assured compliance with relevant laws, regulations, and company policies throughout the properties under management.
• Introduced first-of-its-kind rooftop swimming pool, enhancing positioning and ADR
• Leveraged direct access to Andhra Pradesh’s largest convention centre, unlocking large-scale MICE and banquet revenue
  Business & Financial Impact
  Delivered 30% revenue growth in Year 1
  Achieved 20% increase in guest satisfaction & 15% growth in repeat business
  Reduced operating costs by 18% through procurement optimization and lean staffing
  Strengthened EBITDA performance through F&B and banquet monetization strategies
  Improved GOP margins through cost discipline and revenue mix optimization
  

• Led end-to-end pre-opening lifecycle and stabilized operations post-launch
• Positioned property as market leader in MICE and events
• Key Achievements:
  Developed 3000+ capacity event infrastructure
  Improved guest satisfaction by 30%
  Reduced attrition by 30% through culture transformation
  Increased room revenue by 25% via pricing and OTA optimization
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• 
  

• Delivered 180% revenue growth
• Maintained GOP margins exceeding 55% consistently
• Drove business growth through targeted marketing campaigns that increased brand awareness within target markets.
• Established clear performance metrics, monitoring progress towards organizational goals regularly.
• Championed process improvements through regular reviews, identifying areas for optimization or redesign as needed.
• Collaborated closely with all department heads to ensure seamless coordination of projects across the organization.
• Innovated new approaches to problem-solving which resulted in greater overall efficiency within the workplace.

• Managed 600+ keys and 30 banquet venues
• Achieved ₹2 Cr monthly revenue benchmark
• Led marquee events:
  MasterChef Australia Tour
  IPL Launch
  LIC Diamond Club
• Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
• Adapted marketing strategies to target demographics, effectively filling vacancies with suitable residents.
• Organized and supervised staff, ensuring high levels of cleanliness and maintenance were consistently achieved.
• Increased satisfaction scores by promptly addressing maintenance requests and resolving issues in a timely manner.
• Negotiated contracts with vendors to secure cost-effective services for property maintenance and improvements.

• Progressed to Head Bartender & Guest Relations Leader
• Managed beverage operations across 25+ outlets
• Delivered strong onboard revenue performance and guest satisfaction
• Ensured compliance with USPH & international standards
• Increased Guest satisfaction by actively addressing concerns and ensuring timely resolutions.
• Collaborated with executive leadership on strategic planning initiatives to drive business growth.
• Developed comprehensive training programs for staff, enhancing team performance and skill sets.
• Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.

• Core team member in flagship restaurant launch
• Strong grounding in fine dining and SOP discipline
• Learned new materials, processes, and programs quickly.
• Attended training courses to build understanding of processes, techniques, and industry.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Supported departmental tasks to increase understanding of industry processes.
• Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
• Interacted with customers under supervision to support operational objectives.
• Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
• Assisted in conducting market research, providing valuable data for strategy development.

• Part of the opening Team at Frangipani
• Culinary foundation with focus on luxury standards and hygiene excellence
• Maintained safety standards by adhering to proper food handling procedures and cleanliness guidelines.
• Streamlined plating process with proper portion control, reducing food waste and increasing profits.
• Shadowed head chef on inventory management tasks, gaining valuable knowledge about ordering supplies and minimizing costs.
• Developed expertise in multiple stations within the kitchen, increasing versatility as a chef trainee and supporting team cohesion during busy shifts.
• Enhanced customer satisfaction by creating visually appealing and delicious dishes.
• Increased kitchen efficiency by assisting in food preparation and maintaining a clean work environment.