Somya Agarwal
Gurgaon,Haryana
Summary
3+ years of experience in early stage start-ups, proven success in leadership, operational excellence and organizational development with keen understanding of business elements
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Manager
Wheelseye Technology India Pvt Ltd
Gurgaon, Haryana
10.2018 - Current
- Improved productivity of operations by 60% and effectively decreased Cost Per Installation (CPI) by 20%, by creating, executing and implementing correct processes and systems at PAN India level
- Achieved 98% resolution in customer excellence by strategizing and designing processes around FasTag related issues to ensure quality, thereby improving organization wide customer retention
- Established and led KAM team of 12 people, successfully building customer relationship with B2B clients by providing technical and operational support, leading to B2B customer retention to 95% and upselling to 25%
- Solved B2B payment problem by streamlining payment process, which led to increase in payment to more than 90%
- Alliance and converted channel partners like Amazon, Flipkart, Mahindra; which led to getting assured business as Wheelseye became their mandatory GPS provider
- Worked on brand building during covid by establishing help portal for truckers and drivers, organizing facebook live session with renowned logistic players, advertising through pamphlets, canopies, graffiti at unions and transport nagar
- Supported business teams by streamlining internal and external communication
- Drove organisation’s culture by organizing events, promoting gender neutral environment as first 40 core team member
Founding Member
One Dream Works
Delhi, Delhi
06.2018 - 10.2018
- Founding member of event organizing company, successfully organizing “The Great Indian Treasure Hunt” event for promotion of startups
Education
B.Tech - Biotechnology
Jaypee Institute of Information Technology
Noida 08.2014 - 06.2018
Skills
Leadership
Project Management
Problem Solving
Communication
MS Office
Business Analysis
Timeline
Manager
Wheelseye Technology India Pvt Ltd
10.2018 - Current
Founding Member
One Dream Works
06.2018 - 10.2018
B.Tech - Biotechnology
Jaypee Institute of Information Technology
08.2014 - 06.2018