Somya Dey
Pune
Summary
Experienced operations executive with a successful track record in operational roles. Well-versed in HR functions, employee hiring, training development, and managing payroll. Strong time management skills and adept at quickly grasping new technologies and concepts.
Overview
17
17
years of professional experience
Work History
Coordinator
Gurkul School
Hinjewadi, Pune
12.2022 - Current
- Developed and implemented creative activities to stimulate children's physical, social, emotional, and intellectual growth.
- Managed daily operations of the school, including supervising staff and faculty.
- Assessed each child's individual needs and created personalized lesson plans accordingly.
- Maintained precise records of student and staff attendance along with behavioral incidents.
- Organized field trips to local parks, museums, and other educational sites to foster learning opportunities.
- Coordinated with teachers to ensure student success and academic achievement.
- Utilized technology effectively to enhance instruction in the classroom.
- Updated classroom and student records with daily activities and notable incidents.
- Conducted parent-teacher conferences throughout the school year to discuss student progress.
Operation Associate
First Advantage Pvt. Ltd
Bangalore
08.2012 - 02.2013
- Implemented system improvements to expedite the completion of background verifications
- Thoroughly examined the educational and professional qualifications, as well as the employment history, of job applicants
- Delivered precise and updated verification reports to Clients
- Facilitated communication among relevant departments for prompt report submission
Business Development Executive
ICICI Bank
Balasore
04.2009 - 07.2009
- Facilitated and developed Customer Relationship and Branch Operation management with proper skills in Enterprise development
- Ensured timely and accurate verification of KYC documents
- Account Opening Form scrutinization
- Ensured accurate data entry by reviewing and validating information in the tracker.
- Optimized the recording and management of walk-in customer information leading to improved service delivery
- Achieved significant growth in cross-sale activities by promoting a wide range of financial products such as life insurance policies, fixed deposits, recurring deposit schemes, and gold investments.
- Reduced the number of unresolved complaints by regularly reviewing and addressing existing files
Telemarketing Executive
Aviva Life Insurance Company India Ltd
Balasore, Odisha
06.2007 - 10.2008
- Utilized cold calling and SM/ASM data to generate leads for business sourcing at my Branch.
- Supported in the conversion of leads generated through multiple initiatives.
- Provided exceptional customer service by handling various queries and concerns
- Accumulated miscellaneous premiums and renewals
- Examined Proposal Forms to ensure accuracy and completeness
- Maintained up-to-date Sales Reports
- Provided timely information to Advisors regarding Commission Cheques
Education
MBA - HR And Marketing
Academy of Business Administration( BPUT)
Odisha, India01.2007
BBA - Finance & Marketing
Fakir Mohan Autonomous College
Odisha, India01.2005
Skills
- Operations Management
- Employee Motivation
- Onboarding and Orientation
- Project Management
- Performance reporting
- Background Checks
- Employee Onboarding
- New Hire Orientation
- Technical Support
- Incident management
- ServiceNow
- MS Office & Windows
- Consulting
TRAINING
- SQL
- ITIL
Timeline
Coordinator
Gurkul School
12.2022 - Current
Operation Associate
First Advantage Pvt. Ltd
08.2012 - 02.2013
Business Development Executive
ICICI Bank
04.2009 - 07.2009
Telemarketing Executive
Aviva Life Insurance Company India Ltd
06.2007 - 10.2008
MBA - HR And Marketing
Academy of Business Administration( BPUT)
BBA - Finance & Marketing
Fakir Mohan Autonomous College
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