Somya Rawat
New delhi
Summary
Dynamic food and beverage professional with extensive experience , excelling in employee training and sales analysis. Proven track record of enhancing customer satisfaction and operational efficiency through innovative marketing strategies and effective team building. Committed to delivering high-quality service while maximizing revenue and ensuring compliance with industry standards.
Overview
7
7
years of professional experience
Work History
Assistant Restaurant Manager
DLF PVT LMT.
New Delhi
06.2024 - Current
- Generated comprehensive documentation highlighting employee concerns.
- Implemented techniques to enhance employee efficiency and customer satisfaction.
- Enhanced restaurant operations by instructing employees on various job responsibilities.
- Coordinated tasks of dining room personnel to meet customer expectations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Developed marketing strategies to attract new customers.
Senior Food & Beverage Executive
The QUORUM
Gurugram
07.2022 - 05.2025
- Processed customized orders aligned with dietary preferences.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
- Resolved problems or concerns to satisfaction of involved parties.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
Food & Beverage Executive
ROSEATE HOUSE
New Delhi
01.2022 - 06.2022
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance
- Replenished food items from inventory and rotated ingredients
- Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised team members and fulfilled dining needs and desires of patrons
- Created and delivered orientation and training for new team members and professional development activities for experienced associates
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments
Food & Beverage Associate
Roseate
New Delhi
11.2018 - 01.2020
- Prepared drinks according to recipes specified by the restaurant's menu selections.
- Trained new staff on restaurant protocols, customer service, and safety procedures.
- Monitored food quality and presentation before serving to guests.
- Monitored food temperatures to ensure safety and quality standards were met.
- Ensured compliance with health department regulations regarding proper storage temperatures for food items.
- Maintained cleanliness of dining areas by wiping down tables and chairs after customers had departed.
Food & Beverage Associate
Jaypee Greens Golf & Spa Resort
11.2018 - 01.2020
- Greet customers and answer their questions about menu items and specials
- Take food and drink orders from customers
- Prepare food and drink orders, such as sandwiches and coffee
- Relay customers' orders to other kitchen staff
- Serve food and drinks to customers at a counter, at a stand, or in a hotel room
- Accept payment and provide customers with receipts
Education
Diploma Aviation - Aviation Management
Frankfinn Institute of Air Hostess
New08.2018
Skills
- Employee training
- Customer service
- Sales analysis
- Inventory management
- Staff scheduling
- Team building
- Marketing strategies
- Quality control
Languages
C1 Advanced
Languages
English
First Language
References
References available upon request.
Timeline
Assistant Restaurant Manager
DLF PVT LMT.
06.2024 - Current
Senior Food & Beverage Executive
The QUORUM
07.2022 - 05.2025
Food & Beverage Executive
ROSEATE HOUSE
01.2022 - 06.2022
Food & Beverage Associate
Roseate
11.2018 - 01.2020
Food & Beverage Associate
Jaypee Greens Golf & Spa Resort
11.2018 - 01.2020
Diploma Aviation - Aviation Management
Frankfinn Institute of Air Hostess
Similar Profiles
Ritu YadavRitu Yadav
AGM- Marketing ( Marketing Head - DLF THRIVE) at DLF Wellco Pvt. Ltd.AGM- Marketing ( Marketing Head - DLF THRIVE) at DLF Wellco Pvt. Ltd.
SACHIN VERMASACHIN VERMA
Planning Intern at DLF Pvt. Ltd.Planning Intern at DLF Pvt. Ltd.
Mukul GuptaMukul Gupta
Project Manager at AIDASH SYSTEMS INDIA PVT. LTD, DLFProject Manager at AIDASH SYSTEMS INDIA PVT. LTD, DLF