Anil Kumar Singh
New Delhi
Summary
Area Manager at Swiggy, leading last mile operations for Swiggy Instamart across assigned cities/zones. Responsible for driving speed, serviceability, CPD, and customer experience metrics while ensuring smooth day-to-day dark store and fleet operations. Owns capacity planning, daily surge strategy, and performance impact analysis to stabilize peak operations and improve productivity. Plays a key role in new store launches and network expansion, managing end-to-end fleet readiness including deployment planning, payout configuration, and gear distribution. Experienced in operating in high-pressure, fast-scaling environments with a strong focus on data-driven decision-making, root cause analysis, and continuous improvement. Passionate about building scalable operations, improving delivery partner experience, and delivering consistent value to customers and the organization.
Overview
7
7
years of professional experience
Work History
Area Manager
Swiggy Ltd
Noida
10.2025 - Current
- Owned end-to-end city last mile operations, driving speed, serviceability, CPD, and cost efficiency across multiple pods.
Defined city-level capacity strategy including daily surge planning, login, governance, and peak impact mitigation.
Led CPD and productivity improvements through data-driven performance reviews, trend analysis, and corrective action plans.
Scaled new store launches and network expansion by managing end-to-end fleet readiness, deployment planning, and payout configuration.
Governed fleet operations at scale, covering availability, onboarding, gear distribution, compliance, and partner experience.
City Owner Team Lead
Swiggy Ltd
11.2023 - 10.2025
- Managed operations for Swiggy Instamart in Noida, Ghaziabad, and various UP Tier 2 cities.
- Streamlined fleet management to maintain optimal rider availability for consistent service.
- Oversaw a large team of Fleet Coaches facilitating support for over 2000 daily delivery partners.
- Monitored workflow processes to identify areas for improvement.
- Secured 99.00% serviceability while providing competitive payouts for delivery partners.
- Formulated strategies to align with order demands, enhancing customer satisfaction through timely deliveries.
- Executed daily D-1 metrics analysis to improve processes and operational efficiency.
Operation Associate
Swiggy Ltd
04.2023 - 11.2023
- Dedicated Operations Associate adept at managing Swiggy Instamart Delivery Partners of dedicated Pods (Stores). and Ensures sufficient Rider logins at assigned Pods(store) to meet daily order demands.
- Communication and Transparency: Maintain clear and open communication channels with riders regarding policies, incentives, and operational updates. Ensure transparency in decision-making processes.
- Fair and Transparent Allocation: Implement fair and transparent order allocation systems to prevent disputes among riders over workload distribution.
- Safety and Well-being: Prioritize rider safety by providing necessary equipment (e.g., helmets, safety vests) and ensuring adherence to safety protocols. Address concerns promptly to foster a safe working environment.
- Fair Compensation and Incentives: Ensure riders receive fair compensation for their work, including timely payments and clear incentives. Regularly review and adjust incentives based on performance and feedback.
- Training and Support: Provide continuous training and support to riders, including navigation skills, customer interaction, and handling of delivery challenges. Address skill gaps and empower riders with the necessary tools to excel.
- Continuous Improvement: Continuously monitor and evaluate operational processes to identify areas for improvement. Implement feedback-driven improvements to enhance rider experience and operational efficiency.
Team Leader Warehouse Last Mile
Instakart Services Pvt Ltd (Flipkart)
08.2020 - 03.2023
- More than 2.8 years of proven success in an operations management role as an executive hub operation.
- Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service like conditional loss, Direct loss, CPS, employee management & matrix Conversion, RVP, RTO,CXNS, CX NPS, FAKE, CPD and other relevant metrics.
- Ensure Hub opening & closing is done as per operational standards and requirements. Supervise the Sorters who receive the shipments.
- Planning as per available resources and allocating shipment for bike and van deliveries.
- Track undelivered shipment in ERP and call customers to identify reasons for non-delivery. Track wish masters performance on a real time basis to ensure all deliveries are completed as per plan.
- Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company.
- Take ownership of the team assigned, give motivation, control attrition, handle grievance, grooming, zero customer escalations, training and coaching to WMs.
- Develop, implement, and maintain quality assurance protocols in hubs.
- Prepare Reports(Morning update,OFD, EOD,LM MRD, RCB and all) Check and revert on mails.
- Ensure CPD Shipments clearance of the day with Zero breach.
- Pending reconciliation of each and every shipment received in the ERP with zero pendency till EOD.
- Collection of cash, accounting and reconciliation with ERP.
Operation Executive
Blue Dart Express
New Delhi
02.2019 - 03.2020
- Organizing store staff work schedules.
- Receiving the total landing load and data reports performance analysis.
- Plan, coordinate and monitor the receipt, storage and dispatch of goods Ensure orders are processed efficiently and that the delivery of materials meets customers timescales/requirements.
- End to end operation closer on a daily basis.
Education
Bachelor of Arts - Humanities
Dr. Ram Manohar Lohia Avadh University
Uttar Pradesh06.2019
High school -
UP Board
Uttar Pradesh06.2014
Intermediate -
UP Board
Uttar Pradesh06.2016
Skills
- RCA and RCA tools – for identifying and resolving operational bottlenecks effectively through Microsoft Office Excel and Google Sheets
- Advanced data and automation skills - analyzing large datasets from internal databases
- Workflow automation – to streamline reporting, notifications, or task assignment
- Last-mile delivery platforms – understanding routing, slot optimization, and planning tools
- Team coaching and feedback systems - building a culture of ownership among fleet coaches and riders
Hobbies and Interests
Riding Bike
Volunteer Work / Community Service
Reading Business or Self-Development Books
Traveling
Personal Information
Timeline
Area Manager
Swiggy Ltd
10.2025 - Current
City Owner Team Lead
Swiggy Ltd
11.2023 - 10.2025
Operation Associate
Swiggy Ltd
04.2023 - 11.2023
Team Leader Warehouse Last Mile
Instakart Services Pvt Ltd (Flipkart)
08.2020 - 03.2023
Operation Executive
Blue Dart Express
02.2019 - 03.2020
Bachelor of Arts - Humanities
Dr. Ram Manohar Lohia Avadh University
High school -
UP Board
Intermediate -
UP Board