Somya Sinha
Noida
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Migration Analyst
Adobe
Remote
09.2022 - 12.2024
- Documented existing systems, business processes, best practices and system requirements in preparation for a successful migration.
- Analyzed customer data to identify areas of improvement for the migration process.
- Conducted post-migration reviews to evaluate success of the project against predefined criteria.
- Monitored performance metrics such as throughput rate, latency time, during the course of a migration project.
- Provided technical support on all stages of the data migration project lifecycle from planning through implementation and testing.
- Created user guides, training materials and other documentation as needed for end users.
Technical Assistant
HCL Tech
Noida
08.2021 - 07.2022
- Provided technical support to users by troubleshooting hardware and software issues.
- Resolved customer complaints via phone or email in a timely manner.
- Collaborated with engineers and technicians on technical problem-solving.
- Monitored server performance levels to run applications optimally.
- Maintained positive working relationship with fellow staff and management.
- Monitored office services mailbox for business support needs and requests.
Technical Assistant
ITC Infotech
Kolkata
10.2020 - 03.2021
- Monitored server performance levels to run applications optimally.
- Maintained accurate records of all repairs performed on computers.
- Provided technical support to users by troubleshooting hardware and software issues.
Education
Bachelor of Computer Applications -
Heritage Institue of Technology
Kolkata07-2019
Skills
- Database migration
- Data integration
- MySQL database
- Server Monitoring
Timeline
Migration Analyst
Adobe
09.2022 - 12.2024
Technical Assistant
HCL Tech
08.2021 - 07.2022
Technical Assistant
ITC Infotech
10.2020 - 03.2021
Bachelor of Computer Applications -
Heritage Institue of Technology
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