Somya Tiwari

Dy. Manager

Axis Bank

06.2019 - Current

Working with Axis Bank as Deputy Manager at Greater Noida.·
Offering 5 years (Approx) of rich experience in Banking industries entailing expertise in Branch Management, CASA, Key account management, Business Development and Team Management.
Expertise entails end to end ownership of Revenue Growth, Sales, CASA, Portfolio Management and Branch Operations.
Proficient in successfully managing complete accounts of the customers, restructuring problematic accounts and maintaining highest customer service levels by responding professionally to customers’ requests.
Experienced in customer service and problem solving.
Dispute Resolving.
Proficient in day-to-day operation activity of branch (Handling of cash, NEFT, RTGS, Surprise check).
Worked at different branch of Axis Bank and handled different type of customers.
Conducted ATM verification.
Managed the branch in the absence of Branch Manager and Operation head.
Capable of handling HNI customers and setting process with key focus on market research through market scoping.
Resourceful at maintaining relationship with clients to achieve quality product and service norms by resolving their service-related critical issues.
Deft in handling overall functioning of processes &implementing processes in line with the guidelines.
Proficient in interacting with different departments for executing the sales of all equipment and enhancing the overall efficiency of the organization.
Sound knowledge of handling the front-end operations and other general administration activities of the organization.
Possess excellent interpersonal, communication and organizational skills.