SOMYAJIT PARIJA

Duties and Responsibilities:

• Contacting potential or existing customers to inform them about a product or service.
• Answering questions about products/ Services or the company.
• Proposal Submission
• Maintain and develop relationships with existing customers in person and via telephone calls, periodic visits and emails.
• Grooming ▪ Uniform ▪ Soft Skills ▪ ID
• Compliance
• Customer Issue (if any)
• Training
• Conduct periodic review with team and Directors.
• Real Estate Sales, Lease, Interior and Property Management to be driven and generate sales.
• Asking questions to understand customer requirements and close sales.
• Enter and update customer information in the database.
• Take and process orders in an accurate manner.
• Handle grievances to preserve the company's reputation.
• Keep records of calls and sales and note useful information.
• Manage Customer calls and issues with the team.
• Manage Associate Partners and help them work for you.
• Speak and Close Customer and Partner Leads
• Represent the company at exhibitions, events and demonstrations.
• Interaction with CA for GST,PF, ESI, Invoicing etc
• Advise on forthcoming product developments and discuss special promotions
• Create detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer.
• Coordinate With Builders and coordinate for associations.
• Also actively involved in inventory search (Sale, Buy and Lease) and associate with Builders and Clients
• Make accurate, rapid cost calculations and providing customers with quotations.
• Any other work assigned by the Management.
• Ensure that no leads gets passed by you or your team to external party unethical practice.

1. Operational Excellence: Demonstrated ability to manage and improve operational processes, resulting in increased productivity, cost reduction, and elevated service standards. Proven expertise in implementing efficient workflow systems that enhance overall hotel performance.

2. Team Leadership: A seasoned leader with a hands-on approach to management. Skilled in building, training, and motivating high-performing teams. Proven success in fostering a positive work culture, leading to increased employee satisfaction and retention.

3. Guest Experience Enhancement: Committed to delivering exceptional guest experiences by ensuring the highest standards of service and hospitality. Proficient in identifying and addressing customer needs, resulting in positive reviews and repeat business.

4. Strategic Planning: Experienced in developing and executing strategic plans to meet organizational goals. Skilled in forecasting and budgeting, with a focus on optimizing resources to achieve financial targets.

5. Quality Assurance: A meticulous eye for detail and a commitment to maintaining high quality standards across all hotel operations. Track record of successfully implementing and monitoring quality assurance programs to uphold brand reputation.

6. Vendor Relations: Effective in establishing and maintaining strong relationships with vendors and suppliers. Proven ability to negotiate contracts, monitor service levels, and secure favorable terms to support cost-effective operations.

7. Regulatory Compliance: In-depth knowledge of local, state, and federal regulations governing the hospitality industry. Ensure strict adherence to compliance standards, mitigating risks and promoting a safe and secure environment.

8. Innovative Problem-Solving: Known for creative problem-solving and adept at addressing challenges in a dynamic industry. Proactive in identifying areas for improvement and implementing innovative solutions to drive operational ef ciency.

9. Technology Integration: Proficient in leveraging technology to enhance operational processes. Skilled in implementing and optimizing property management systems, reservation platforms, and other cutting-edge tools to improve overall efficiency.

10. Communication and Interpersonal Skills: Strong communicator with the ability to collaborate effectively across departments. Excellent interpersonal skills, fostering positive relationships with staff, guests, and stakeholders.

A dynamic and forward-thinking professional, I bring a decade of hands-on experience in hotel operations management, a commitment to excellence, and a passion for

delivering unparalleled guest satisfaction. Ready to contribute my skills and expertise to drive success in a challenging and rewarding environment.