Somyata Bisht
Pune
Summary
Results-driven Senior Network Engineer with extensive experience, specializing in incident management and root cause analysis. Proven track record in enhancing ITSM processes and fostering customer trust. Proficient in ServiceNow and network troubleshooting, complemented by strong problem-solving and effective communication skills. Flexible Network Engineer with exceptional insight when troubleshooting routers, switches, and firewalls.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Analyst
Tata Consultancy Services
Pune
04.2023 - Current
- Created SOPs and circulated the major outage notification, process documents, monthly reports, and post-incident records.
- As a lead, I prepared, audited, and reviewed the daily incident report to monitor and reduce human and technical errors of associates.
- Made a consolidated RCA and KPI (root cause analysis and key performance indicator report), BYOA, and change data to be reviewed by upper management to elevate the overall efficiency and effectiveness of the ITSM process.
- Achievement: Worked with the client for three years, where I gained great exposure to building and gaining customer trust.
Systems Engineer
Tata Consultancy Services
Pune
07.2019 - 01.2023
- Handled network troubleshooting, operations, and maintenance.
- Worked in a big IT solution provider, giving L2 support to a logistics company in the ITIS domain.
- Worked as a team member for a 24/7 Global Computer Operations team as a Systems Engineer for over 3 years.
- Hands-on experience with different networking devices.
- Network topology comprises Cisco 1100 Router, HP switches, modems, and telecom. T1/MPLS circuits.
- Worked in remedy of Metro-E primary/secondary circuit along with other leased lines circuits, broadband, wireless 3g/4g, 5G Cradlepoint connections. Integral in rectifying concerns pertaining to both primary and redundant broadband circuits.
- Worked with field engineers for circuit upgrades, bandwidth upgrades, etc.
- Hands-on with tools like ServiceNow, HDFS as a ticketing tool, Grafana, and BMC ready for server utilization, CA NetQ for data center monitoring, Tectia, Putty as a terminal, MySQL Workbench, Omnibus, and Netcool as monitoring tools, HPE Aruba for SD-WAN and Netcloud, and DDoS mitigation tools.
- Moderated bridge calls for critical network outages and P1/P2 cases.
- Worked with service providers like AT&T, Verizon, T-Mobile, Orange, and Zayo for logging trouble tickets for network outages.
Education
Bachelor of Technology - Computer Science
Graphic Era Hill University
Bhimtal, India07-2019
Intermediate Certificate -
Inspiration Senior Secondary School
Haldwani, India03-2015
Skills
- Incident management
- Root cause analysis
- Key performance indicator analysis
- Network troubleshooting
- Change management
- ServiceNow usage, HDFS
- Tivoli Netcool
- Tectia SSH, Terraterm
- Netcloud
- VM Power Management Tool
- Omnibus
- Opsview
- HPE Aruba
- DDoS Mitigation
- SDWAN
- Juniper
- Mist Wireless AP
- Effective communication
- Technical documentation
- Problem solving
- Cisco wireless routers and switches
Accomplishments
- Promoted to work with the client directly, seeing a good grasp of networking, as well as communication
- Promoted to Team Lead in a short span of three years
Certification
- Cisco CCNA 200-301 Routing and Switching
- ITIL V4
- AZ900, Azure Generative AI
Languages
Hindi
First Language
English
Advanced (C1)
C1
Quote
It is better to fail in originality than to succeed in imitation.
Herman Melville
Timeline
IT Analyst
Tata Consultancy Services
04.2023 - Current
Systems Engineer
Tata Consultancy Services
07.2019 - 01.2023
Bachelor of Technology - Computer Science
Graphic Era Hill University
Intermediate Certificate -
Inspiration Senior Secondary School
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Nikit KhopadeNikit Khopade
Key Account & Marketing Manager at Kuvos Tech (A DYNAMIK LABS GROUP OF COMPANY)Key Account & Marketing Manager at Kuvos Tech (A DYNAMIK LABS GROUP OF COMPANY)