SONA DAYMA
Dewas
Summary
Detail-oriented professional with expertise in billing reconciliation, data entry, and office management. Proven ability to streamline processes and enhance customer service, ensuring efficient operations and organized systems.
Overview
2026
2026
years of professional experience
Work History
RECEPTIONIST AND BILLING EXECUTIVE
SANSKAR HOSPITAL AND RECERCH CENTER DEWAS
DEWAS
01.2021 - Current
- Managed front desk operations, ensuring smooth daily functions and efficient visitor handling.
- Coordinated appointment scheduling for patients, optimizing the clinic's workflow and reducing wait times.
- Performed accurate data entry and filing, maintaining organized patient records and confidential information.
- Handled incoming calls, routing inquiries to appropriate staff and ensuring timely follow-up.
- Answered customer inquiries regarding billings, payments, account status.
- Investigated incorrect billings and processed refunds as necessary.
- Worked closely with patients to discuss payment arrangements when needed.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Reconciled daily cash receipts with total deposits on bank statement.
Computer Operator
SANSKAR HOSPITAL AND RECERCH CENTER DEWAS
DEWAS
2021 - Current
- Created detailed reports on system usage, performance metrics and other related data points.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Trained staff members to perform work activities and use computer applications.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Monitored and directed work of lower-level clerks.
Education
PGDCA
MCU
BHOPAL01-2021
B.COM
VIKRAM UNIVERCITY UJJAIN
UJJAIN01-2020
Skills
- Billing reconciliation
- Data entry
- Reception desk management
- Office management
- Data inputting
Languages
English
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Timeline
RECEPTIONIST AND BILLING EXECUTIVE
SANSKAR HOSPITAL AND RECERCH CENTER DEWAS
01.2021 - Current
Computer Operator
SANSKAR HOSPITAL AND RECERCH CENTER DEWAS
2021 - Current
PGDCA
MCU
B.COM
VIKRAM UNIVERCITY UJJAIN