Sona Jasly MM
Palakkad
Summary
To work in a challenging environment and to be known for depth of knowledge, quality, hardwork, timeliness of service, honouring the commitments and provide innovative solutions and enable organization to enhance the business and to explore the winner in me.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
ICICI BANK
02.2023 - Current
- As per my designation am handling daily banking operations and along with that banking sales too
- I convince our customers with our products benefits and I achieve my target of sales month on month
Service Monitoring Engineer
Ericsson India Global Services Pvt Ltd
BANGALORE
11.2022 - Current
- Monitored server logs for errors or anomalies related to application performance or availability.
- Responding to customer inquiries in a timely and friendly manner.
- Following up on customer requests and inquiries.
- Serves as an escalation point or resource to system administrators for monitoring issues.
- 24/7 management of the monitoring environment using tools, including ITSM (Remedy), Zendesk for monitoring EP5G customer, IMT, ISF, Salesforce.
- Alarm Monitoring and creation of Incidents through the ticketing tool.
- Help onsite engineers to check and resolve issues with the equipment and take cautious decisions to ensure that the downtime is as short as possible.
Education
MBA - Marketing
LEAD College of Management
Palakkad, Kerala01.2022
B.com - Finance
Government Victoria College
Palakkad, Kerala01.2020
12th -
Kanikkamatha Convent E.M.G.H.S.S
01.2017
10th -
ST. Gemmas School
01.2015
Skills
- Budget assistance
- Sales monitoring
- Recruiting and interviewing
- Project management abilities
- Performance reviewing
- Customer service and satisfaction
Certification
- Professional in Human Resources (PHR) by Linked-in
- Google Analyst for Beginners by Google Analyst Academy
- Operation Management Foundations by Linked-in
- Online Marketing Foundations by Linked-in
- Finance Foundations by Linked-in
Hobbies and Interests
- Dancing
- Travelling
Projects
BCOM annual project- A Study on evaluation of customer satisfaction on ATM services of Federal Bank Palakkad, To check the awareness about ATM services among the customers., To evaluate the factors influencing customer satisfaction on ATM services., To investigate the problem faced by ATM users.
Workexperience - Currentposition
Assistant Manager, ICICI BANK, 7+ months, Handling daily banking operations., Managing banking sales., Convincing customers about product benefits and achieving sales targets month on month.
Extracurricularachievements
- Runner-up in FEDCL, a financing game conducted by LEAD College of Management.
- Second runner-up in MACWAR a marketing game conducted by LEAD College of Management.
- Active member of Junior Chamber International (JCI) LEAD, Palakkad.
- Active member of ROTRACT Club of LEAD, Palakkad.
- Handled an online session on emotional intelligence for the students of CIT college as part of ROTRACT CLUB of LEAD.
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Kanada
Intermediate (B1)
B1
Personal Information
Date Of Birth: 06/15/1999
Gender: Female
Timeline
Assistant Manager
ICICI BANK
02.2023 - Current
Service Monitoring Engineer
Ericsson India Global Services Pvt Ltd
11.2022 - Current
MBA - Marketing
LEAD College of Management
B.com - Finance
Government Victoria College
12th -
Kanikkamatha Convent E.M.G.H.S.S
10th -
ST. Gemmas School
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