Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic
SONA MAJUMDER

SONA MAJUMDER

Hooghly

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Results-driven Assistant Store Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, staff training and development, and sales strategy implementation. Excel at leadership, communication, and problem-solving to enhance team performance and achieve store objectives. Committed to fostering positive customer experiences while driving business growth. Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals. Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Senco Gold Ltd.
10.2016 - Current
  • Oversee daily store operations, including opening and closing procedures, ensuring all security measures are adhered to
  • Manage inventory levels, including ordering new pieces, conducting regular stock checks, and organizing the repair or return of damaged goods
  • Train and supervise staff, ensuring they have product knowledge and excellent customer service skills
  • Develop and implement marketing strategies to attract new customers and retain existing ones, including social media promotion and in-store events
  • Set sales targets and motivate staff to meet or exceed these goals through effective sales techniques and customer engagement
  • Handle customer inquiries and complaints, providing solutions that ensure customer satisfaction and loyalty
  • Maintain the store's visual merchandising to ensure displays are attractive and effectively showcase the jewelry
  • Analyze sales data and trends to make informed purchasing decisions and adjust sales strategies accordingly
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Delegated work to staff, setting priorities and goals.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Trained new employees on store policies, procedures and customer service standards.
  • Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Maintained inventory by checking merchandise to determine levels.

Business Development Executive

BSIS Management Consulting Pvt. ltd.
06.2014 - 08.2016
  • Visit multiple companies to develop B2B market and share Knowledge about International Organization for Standardization (I S O) standard
  • Collaborated with sales and quality control departments to support client acquisition
  • Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities
  • Negotiated contracts with clients for new business development initiatives.
  • Collaborated with internal teams to develop tailored solutions for clients' needs.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Greeted and assisted customers to foster positive experiences.
  • Listened to customer needs to identify and recommend best products and services.
  • Recognized security risks to properly handle situations.
  • Analyzed competitor activities in order to understand industry trends and dynamics.
  • Posed as models for advertising, artistic creation and display of goods.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Implemented and planned marketing campaigns using print media and digital platforms.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.
  • Created presentations on the company's services, products, pricing plans and marketing campaigns.
  • Collaborated with sales team members to identify target markets and develop sales strategies.
  • Maintained a database of contacts from prospective clients for future follow-ups.
  • Replenished and arranged items to maintain appearance.

Education

B.COM -

Calcutta University
01.2012

Diploma -

Photo-shop and Coral-draw
01.2012

Skills

  • Operations Management
  • Cost Reduction
  • Sales Reporting
  • Retail Operations
  • Employee performance evaluation
  • Customer Relations
  • Stock management
  • POS systems operations
  • Staff supervision
  • Retail operations
  • Billing
  • Sales expertise
  • Staff management
  • Customer experience
  • Inventory counting
  • Relationship building and management
  • Scheduling coordination
  • Strategic planning
  • Customer service and engagement
  • Store operations
  • Business development
  • Goals and performance
  • Upselling and cross selling
  • Systems and software expertise
  • Work Planning and Prioritization
  • Store organization
  • Sales strategies
  • Sales growth
  • Time management
  • Cost control
  • Display setup

Languages

  • Bengali
  • English
  • Hindi

Personal Information

  • Date of Birth: 04/21/89
  • Gender: Male

Timeline

Assistant Store Manager

Senco Gold Ltd.
10.2016 - Current

Business Development Executive

BSIS Management Consulting Pvt. ltd.
06.2014 - 08.2016

B.COM -

Calcutta University

Diploma -

Photo-shop and Coral-draw
SONA MAJUMDER